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Customer Service Executive (Mandarin Speaker)

Customer Service Executive (Mandarin Speaker)

Antasis Sdn. Bhd.Iskandar Puteri, Johor, Malaysia
21 hari lalu
Penerangan pekerjaan

Requirements

  • High school diploma or equivalent certificate.
  • Previous experience in customer service or call center environment.
  • Strong verbal and written communication skills in English and Mandarin.
  • Ability to work in a fast-paced environment and handle high call volumes.
  • Good problem-solving and conflict-resolution skills.
  • Familiarity with customer service software and tools (e.g., CRM systems).
  • Strong attention to detail and ability to multitask .
  • Working hours : Monday to Friday (8AM – 5PM), Alternate Saturdays (8AM -12PM)

Responsibilities

  • Respond to customer inquiries via phone and email in a timely and professional manner.
  • Provide accurate product and service information to customers.
  • Resolve customer issues, complaints, and concerns efficiently.
  • Maintain detailed and updated records of customer interactions.
  • Follow communication guidelines and standard operating procedures.
  • Work closely with other departments to address customer needs.
  • Meet personal and team targets for service quality and efficiency.

    • Benefits

  • Competitive Salary with performance-based incentives.
  • Health and Wellness Benefits , including medical.
  • Birthday Leave
  • Retirement Savings Plan with employer matching (e.g., EPF, SOCSO).
  • Paid Time Off (PTO) , including annual leave, sick leave, and public holidays.
  • Career Development Opportunities, including training, workshops, and certifications.
  • Team-Building Activities and company-sponsored social events.
  • On-site Facilities , such as a break room, pantry, and recreational areas.
  • Recognition Programs for top performers and employee achievements.

    • Additional Benefits

  • Training Provided
  • 5 Working Days

    • Skills

    Fluency in Mandarin Customer Relationship Management Communication Skills Problem-Solving Empathy

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    Customer Service Executive • Iskandar Puteri, Johor, Malaysia