Admin cum Customer Service (with E-commerce Support)

Job Summary : We are seeking a proactive and detail-oriented Admin cum Customer Service Executive to support our daily operations and customer experience. This role combines general administrative duties with e-commerce customer service support, ensuring smooth coordination between internal teams, customers, and logistics. The ideal candidate is organized, communicative, and able to multitask efficiently in a fast-paced or online business environment. Key Responsibilties : Customer Service and E-commerce Support -Respond promptly to customer inquiries via email, chat, or phone (e.g., Shopee, TikTok, website). -Handle order processing, returns, exchanges, and after-sales service. -Liaise with logistics partners for deliveries, pickups, and courier arrangements. -Maintain a high standard of customer satisfaction and service professionalism. Administrative Support -Manage daily office operations, including filing, data entry, and document control. -Issue invoices, prepare account statements, and assist in basic bookkeeping tasks (e.g., expense claims, reimbursements). -Handle incoming / outgoing mail, packages, and courier coordination. -Draft correspondence, reports, and presentations as needed. Office and Operations Management -Organize appointments, meetings, travel arrangements, and event logistics. -Maintain proper records, inventory, and office supplies. -Ensure confidentiality when handling sensitive documents or internal information. -Provide administrative support to internal teams, including minute-taking and follow-ups. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-skinmade-job-admin-cum-customer-service-with-e-commerce-support]

Candidates must possess at least Diploma At least 1-2 years’ experience in a similar field or role. Able to communicate in English, Bahasa Malaysia, and Mandarin. Familiar with word processing and spreadsheet solutions (such as Microsoft / Google). Able to work in the office. A self-starter, fast learner, and hardworking who can work independently as well as in a team. Working hours : 9 : 30am – 6 : 00pm