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Assistant Restaurant Manager - Join a New Premium F&B Concept in Bangi

Assistant Restaurant Manager - Join a New Premium F&B Concept in Bangi

Mesra Retail & Cafe Sdn BhdBandar Baru Bangi, Selangor, Malaysia
1 hari lalu
Penerangan pekerjaan

Requirements

Qualifications :

  • Diploma or Degree in Hospitality Management, Business Administration, Culinary Arts, or related field.
  • Food Handler Certificate and Health & Safety Certification (as per local regulation).

Experience :

  • Minimum 3 years of experience in restaurant or food & beverage management, with at least 2 years in a supervisory or managerial role.
  • Prior team lead or supervisory experience is preferred.

    • Skills & Competencies :

  • Strong knowledge of QSR systems and operational best practices.
  • Strong leadership and team management abilities.
  • Good communication and interpersonal skills.
  • Proficient in inventory control, scheduling, and basic financial management.
  • Hands-on leadership with the ability to coach and energize a young team.
  • Proficiency in POS systems, digital ordering tools, and basic Microsoft Office.
  • Ability to work under pressure in a fast-paced environment.
  • Ability to work flexible hours, including weekends and holidays.

    • Responsibilities

    Daily Operations Support :

  • Assist in supervising daily front-of-house and back-of-house operations.
  • Ensure customer orders are fulfilled promptly, accurately, and efficiently.
  • Monitor food preparation and service procedures to maintain speed and quality.
  • Support in managing store opening, closing, and shift handovers.
  • Lead and oversee shifts, manage floor presence, and ensure staff are meeting performance expectations.

    • Team Supervision & Development :

  • Assist in scheduling staff shifts and ensuring adequate manpower during operational hours.
  • Provide on-the-job coaching and guidance to team members, especially new hires.
  • Monitor team performance and discipline, and report issues to the Restaurant Manager.
  • Promote a positive and productive work culture.
  • Provide on-the-job training and support new staff onboarding alongside the Manager.
  • Recognize and reward team achievements to encourage motivation and accountability.
  • Support with the daily prep plan, stock level checks, and allocation of duties before each shift.
  • Conduct pre-shift team briefings in the absence of the Restaurant Manager, covering key topics like sales targets, customer feedback, and promotions.
  • Supervise and coach team members on brand standards and operational procedures.
  • Step in to resolve minor HR-related concerns and escalate major issues to the Restaurant Manager.

    • Health, Safety & Cleanliness :

  • Ensure compliance with food safety, hygiene, and sanitation standards.
  • Conduct temperature and cleanliness checks across food prep and dining areas.
  • Reinforce staff adherence to SOPs, health protocols, and brand standard.
  • Monitor service speed, friendliness, order accuracy, and cleanliness throughout the shift.
  • Monitor equipment and facility cleanliness, report maintenance issues promptly.

    • Customer Experience :

  • Lead by example in delivering excellent customer service and ensuring customer satisfaction.
  • Handle basic customer feedback and escalate major issues to the Restaurant Manager.
  • Support staff in managing crowd control during peak periods.
  • Ensure a consistent, high-quality customer experience by actively engaging on the floor (FOH).
  • Handle customer complaints and escalate when necessary, ensuring corrective actions are taken.

    • Marketing Activation & Local Engagement :

  • Communicate important updates, promotions, and operational changes to team members.
  • Assist with basic reporting tasks, including sales summaries, customer feedback logs, and shift handover notes.
  • Use shift reporting tools (e.g., delivery performance, upselling results) to identify areas of improvement.
  • Promote upselling and support the team in meeting daily sales targets.
  • Help implement and track local promotions or national campaigns.

    • Stock Control / Management / Ordering :

  • Monitor usage and report discrepancies or wastage to the Restaurant Manager.
  • Ensure proper storage, labelling, and traceability practices are followed.
  • Support in daily inventory checks, stock rotation, and monitoring of usage.
  • Alert the Restaurant Manager on low stock levels or discrepancies.
  • Assist in receiving deliveries and ensuring proper storage of goods.

    • Ad-hoc Responsibilities :

  • Support any ad-hoc tasks, special assignments, or projects as requested by the superior or the company.
  • Remain flexible to support cross-company initiatives, internal events, audits, or urgent business priorities as needed.

    • Benefits

    Benefits

    Perks & Benefits :

  • Basic salary up to RM 4500 ++
    • Buat amaran kerja untuk carian ini

    Manager Manager • Bandar Baru Bangi, Selangor, Malaysia