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Customer Service (Chinese)

Customer Service (Chinese)

Manpower Staffing Services (Malaysia) Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Requirements

Position : Customer Service (Chinese)

Project / Industry : Ecommerce for Taiwan Market

Job Type : Permanent

Work Location : Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur

Work Mode : for 1st 3 months must be from office for training and from 4th month onwards you can do WFH (must show your good attitude and performance)

Shift Time : 9-6 pm, 10-7 pm, 11- 8 pm, Mon-Sun (5 days rotational)

Salary : Basic 3600 + 500 Language Allowance (Fixed) + 500 KPI incentive

Requirement :

  • Education requirement : Diploma and above. If have BPO company experience can accept SPM
  • Preferable Diploma and above. SPM with BPO CS experience is acceptable.
  • Can read and type in Traditional mandarin.
  • Omni channel : Live Chat, Outbound call, email.
  • 1 year and above Customer Service experience (not necessary be BPO company experience)

Responsibilities

  • Respond to customer inquiries and resolve platform operation issues through non-voice channels (e.g., email, chat).
  • Make occasional outbound calls to customers for follow-up or to clarify issues.
  • Review and coordinate return and refund requests in a professional and timely manner.
  • Handle user issues related to financial transactions and logistics.
  • Manage account-related inquiries, including issues with platform permissions.
  • Accurately document customer interactions and system-related activities in internal tools

    • Skills :

  • Strong written and verbal communication skills in Taiwanese Mandarin.

    • Benefits

  • Day shifts only.
  • EPF and Sosco.
  • Medical coverage
  • Work from home available.

    • Additional Benefits

  • 5 Working Days
  • Training Provided
  • Allowance Provided

    • Skills

    Customer Service Customer Support Mandarin Chinese Language Proficiency

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    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia