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Customer Service (Digital Banking)

Customer Service (Digital Banking)

Daythree Business ServicesShah Alam, Selangor, Malaysia
7 hari lalu
Penerangan pekerjaan

Requirements

  • Strong command of English in both verbal and written communication (COMPULSORY);
  • SPM, Diploma / Bachelor's Degree in equivalent course;
  • Minimum 1 year of Customer Service experience is a must, experience in Banking Industry / Financial Services / Fin-Tech would be an extra advantage;
  • Fresh graduates are also encouraged to apply
  • Able to commit working on rotational shift to support international market;
  • Strong phone contact handling skills and active listening.

Responsibilities

  • Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients;
  • Sustaining friendly interactions during inbound calls, emails, and live chats within a dynamic contact center environment;
  • Assist in educating our customers about products and alternative digital banking platforms;
  • Broadening the customer base through the promotion of upselling and cross-selling banking products and services.
  • Benefits

  • Annual Leave
  • Medical Benefits
  • EPF & SOCSO
  • Training provided
  • Other perks after confirmation
  • Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF / SOCSO / PCB
  • Medical Insurance
  • Training Provided
  • 5 Working Days
  • Skills

    Communication Skills Technical Skills Problem-Solving Skills Multi-tasking

    Important Information

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    Buat amaran kerja untuk carian ini

    Customer Service • Shah Alam, Selangor, Malaysia