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Customer Service (Digital Banking)

Daythree Business ServicesShah Alam, Selangor, Malaysia

7 hari lalu

Penerangan pekerjaan

Requirements

Strong command of English in both verbal and written communication (COMPULSORY);
SPM, Diploma / Bachelor's Degree in equivalent course;
Minimum 1 year of Customer Service experience is a must, experience in Banking Industry / Financial Services / Fin-Tech would be an extra advantage;
Fresh graduates are also encouraged to apply
Able to commit working on rotational shift to support international market;
Strong phone contact handling skills and active listening.

Responsibilities

Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients;

Sustaining friendly interactions during inbound calls, emails, and live chats within a dynamic contact center environment;

Assist in educating our customers about products and alternative digital banking platforms;

Broadening the customer base through the promotion of upselling and cross-selling banking products and services.

Benefits

Annual Leave

Medical Benefits

EPF & SOCSO

Training provided

Other perks after confirmation

Additional Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF / SOCSO / PCB

Medical Insurance

Training Provided

5 Working Days

Skills

Communication Skills Technical Skills Problem-Solving Skills Multi-tasking

Important Information

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Customer Service • Shah Alam, Selangor, Malaysia