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Internship For Customer Service Intern

Internship For Customer Service Intern

Uniqbe (M) Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
17 hari lalu
Penerangan pekerjaan

Requirements

INTERNSHIP OPPORTUNITY : CUSTOMER SERVICE INTERN

Established in Hong Kong since 2007. Uniqbe Group stands as a premier service provider for dropshipping, wholesale, e-commerce enablement, and supply chain solutions. We bring together our know-how, tools, and technology to create a fantastic channel that helps sellers worldwide.

Uniqbe Group comprises business entities in distribution, supply chain solutions, corporate premium gifts and F&B in both Hong Kong and Malaysia.

  • a dynamic team and gain real-world experience in customer engagement!

We are looking for proactive and people-oriented students to join our Customer Service Team as Interns . If you're someone who enjoys problem-solving, communicating clearly, and helping others, this internship will provide you with valuable, real-world experience in customer relations and service operations.

Who We’re Looking For :

  • Students currently pursuing a diploma or degree in Business, Communications, Marketing, or related fields.
  • Strong communication skills in English and Bahasa Malaysia, both written and verbal.
  • Organized, detail-oriented, and capable of handling multiple tasks efficiently.
  • A team player who can also work independently and take initiative.
  • Passionate about providing great service and eager to learn about customer experience management.

    • If you’re ready to explore the exciting world of customer service and gain hands-on experience that adds real value to your resume—apply now!

    Responsibilities

    What You’ll Do :

  • Provide prompt and professional support to customers through online channels by answering inquiries and addressing concerns with a positive attitude.
  • Assist in resolving customer issues or complaints, ensuring satisfaction with every interaction.
  • Offer product or service guidance to help customers make well-informed purchasing decisions.
  • Support the returns and refund process by verifying parcels and ensuring customers are compensated appropriately on a case-by-case basis.
  • Maintain accurate documentation of returns and refunds for both local and international orders.
  • Collect and review customer feedback and insights to help the company improve its services and customer experience.

    • Benefits

    What You’ll Gain :

  • Development of strong communication, multitasking, and time-management skills.
  • Opportunity to work in a tech-savvy and team-oriented environment.
  • Monthly internship allowance.
  • Season pass for parking or transport allowance.
  • Participation of staff events.
  • Enjoy all public holidays gazetted by government in Federal Territory and Nation.

    • Additional Benefits

  • Staff Activities
  • Allowance Provided
  • Training Provided

    • Skills

    Communication Skills Computer Skills Problem-Solving Skills

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    Customer Service Intern • Kuala Lumpur, Kuala Lumpur, Malaysia