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Online Support Executive

Leanis Solutions Sdn BhdKuala Lumpur, Selangor, Malaysia

13 hari lalu

Penerangan pekerjaan

Requirements

Min possess Diploma in any field
Fresh graduates are encouraged to apply
Proficiency in English & Bahasa Malaysia in communication & writing
Reliable internet connection, own a computer and a suitable workspace for remote work
Strong attention to detail in verifying system-provided information
Able to work on shift (10PM to 10AM or 10AM to 10PM), 6 days a week
Customer Service, Problem-Solving, Technical Troubleshooting & Multitasking

Responsibilities

Provide information regarding bank service availability.

Investigating and resolving transaction issues reported by merchants

Escalating unresolved problems to Level-2 and Level-3 support teams

Preparing and submitting daily reports to the Head of Department (HOD)

Attending weekly online meetings with the HOD to discuss collected issues

Benefits

KWSP

SOCSO

Career advancement

Annual and Medical Leave

Work From Home

Skills

Customer Service Problem-Solving Technical Troubleshooting Multitasking

Important Information

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Executive Support Support • Kuala Lumpur, Selangor, Malaysia