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Customer Service Team Leader (Mandarin Speaker)
Daythree Business Services Sdn BhdKuala Lumpur, MY19 hari lalu
Penerangan pekerjaanSupervise and guide the customer service team to ensure consistent, high-quality service delivery. -Monitor team performance, identify areas for improvement, and provide coaching, support, and training as needed. -Handle escalated customer inquiries, complaints, and complex issues via calls and emails, ensuring timely and effective resolution. -Oversee daily operations and ensure all customer queries are responded to in a timely and accurate manner. -Conduct regular performance reviews, set team KPIs, and report on metrics to management. -Ensure proper documentation and updates of customer interactions in the internal database. -Coordinate with other departments to resolve customer issues and improve service processes. -Gather, analyze, and present customer feedback to improve service quality and customer satisfaction. -Assist in onboarding new team members and contribute to continuous improvement initiatives. -Stay up-to-date with product knowledge, system updates, and company policies to support the team effectively. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-daythree-business-services-sdn-bhd-job-customer-service-team-leader-mandarin-speaker] Strong communication and writing skills in Mandarin. -Minimum education : SPM -Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided. -1 years to 3 years of experience in customer service or contact center (preferred). -Ability to work well with and support the customer service team. -Willing to interact with customers from different cultures and backgrounds. -Comfortable working independently. -Able to assist both local and international customers. -Ability to perform well in a fast-paced environment.
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Customer Service Mandarin Speaker • Kuala Lumpur, MY