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Client Servicing Professional

Client Servicing Professional

Syncmax ManagementPetaling Jaya, Selangor, Malaysia
26 hari lalu
Penerangan pekerjaan

Requirements

  • Minimum education : SPM and above
  • Language required : English & Mandarin
  • Required skills :  Communication Skills, Problem-Solving Skills, Customer Relationship Management (CRM)
  • Fresh graduates are encouraged to apply
  • Excellent communication & interpersonal skills
  • Strong problem-solving & negotiation abilities
  • Customer-centric mindset
  • Time management & multitasking
  • Analytical thinking & attention to detail
  • Proficiency in Microsoft Skill

Responsibilities

1. Client Communication & Relationship Management

  • Serve as the primary point of contact for clients.
  • Build and maintain long-term relationships by understanding client needs.
  • Conduct regular check-ins, meetings, and updates to ensure client satisfaction.

    • 2. Account Management

  • Handle client accounts, ensuring smooth operations and retention.
  • Monitor contract renewals and negotiate terms when necessary.

    • 3. Project Coordination & Delivery

  • Work with internal teams (sales, marketing, operations, etc.) to ensure timely delivery of services.
  • Track project progress and provide updates to clients.
  • Ensure all deliverables meet client expectations and quality standards.

    • 4. Issue Resolution & Support

  • Address client concerns, complaints, and queries promptly.
  • Troubleshoot problems and collaborate with relevant departments to find solutions.
  • Escalate critical issues to senior management when needed.

    • 5. Reporting & Documentation

  • Maintain records of client interactions, contracts, and feedback.
  • Prepare reports on account status, client satisfaction, and key metrics.
  • Analyze client data to improve service strategies.

    • 6. Market & Competitor Awareness

  • Stay updated on industry trends and competitor activities.
  • Provide insights to clients on best practices and new opportunities.

    • Benefits

  • EPF & SOCSO
  • Annual leave
  • Medical Leave

    • Skills

    Communication Skills Problem-Solving Skills Customer Relationship Management (CRM)

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    Client Servicing • Petaling Jaya, Selangor, Malaysia