Executive, Customer Experiences

Responsibilities :

Handle both outbound and inbound calls in a professional and courteous manner, delivering excellent service to meet customer expectations and confidently managing complaints.

Enhance customer retention by engaging with interested customers, conducting interviews, and managing loan application submissions.

Carry out administrative tasks related to insurance products, from customer interviews to submissions and payment requests.

Conduct telesales activities for all insurance products, including Auto and Credit Life.

Manage insurance claim cases, from receiving the offer letter from the insurance provider to ensuring payment is made to the company.

Promote the use of the TCAP EZ Connect app to non-users and drive an increase in FPX transaction volume.

Support the team by performing relief duties during the absence of any team member.

Job Requirements :

Minimum Diploma or Degree in any discipline.

At least 1 year of experience in the customer service field.

Proficient in both English and Bahasa Malaysia.

Strong communication and interpersonal skills.

Able to multitask effectively, quick to learn, and a reliable team player.

Fresh graduates are welcome to apply.

Sub Specialization : Services;Customer Services Type of Employment : Permanent Minimum Experience : Fresher Work Location : Selangor

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