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Customer Service Executive

Customer Service Executive

Exodus F&B 3 Sdn Bhd (Sushi Hiro)Kuala Lumpur, Kuala Lumpur, Malaysia
17 hari lalu
Penerangan pekerjaan

Requirements

  • Bachelor’s degree in Business Administration, Communications, or a related field preferred.
  • Minimum 2-3 years of experience in customer service, preferably in the immigration, legal, or consultancy industry.
  • Must be able to read, write, and speak English, Mandarin, and Malay; additional language is a plus.
  • Ability to handle documentation and client records with accuracy.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with a customer-focused approach.
  • Ability to manage multiple tasks and work under pressure.
  • Proficiency in Microsoft Office and CRM software.
  • Knowledge of MM2H and PVIP programs is an added advantage.
  • High level of professionalism, patience, and problem-solving skills.
  • Willing to work extended hours when needed, especially during events or peak periods.

Responsibilities

  • Serve as the primary point of contact for prospective and existing clients via phone, email, and in-person interactions.
  • Provide accurate and updated information on MM2H, PVIP, and other immigration programs.
  • Assist clients with pre-registration, document submission, and application processes.
  • Coordinate with internal teams to ensure smooth processing of client applications.
  • Maintain and update customer records in the CRM system.
  • Follow up on client inquiries and ensure timely responses.
  • Handle customer complaints and resolve issues in a professional and efficient manner.
  • Support the marketing team by participating in seminars, events, and exhibitions when required.
  • Stay updated on immigration regulations, policies, and program changes.
  • Provide administrative support as needed.

    • Benefits

    is a full-fledged government-appointed agency specializing in MM2H and PVIP applications, helping international clients relocate, retire, invest, and pursue education opportunities in Malaysia.

    Job Summary :

    We are looking for a Customer Service Executive to join our immigration consultancy firm, Exodus MM2H Sdn Bhd. The ideal candidate will be responsible for handling client inquiries, providing accurate information regarding immigration programs (MM2H & PVIP), and ensuring excellent customer support throughout the application process. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

  • Salary Range : RM4000 – RM5500
  • E.P.F
  • Socso
  • E.I.S
  • Public Holiday Allowance
  • Annual Leave
  • Paid Sick Leave
  • Employee Discount
  • Year End Bonus
  • Annual Dinner
  • Staff Promotion
  • Staff Activities
  • OT allowance.
  • Friendly and supportive work environment.
  • Transport and Toll allowance.
  • Team-building activities.

    • Benefits :

  • Competitive salary and performance-based incentives.
  • Career growth opportunities within the company.
  • Training and development programs.
  • Supportive and dynamic work environment.

    • If you are passionate about customer service and want to be part of a growing immigration consultancy firm, we would love to hear from you! Apply now by sending your resume to

    Additional Benefits

  • Annual Leave
  • EPF / SOCSO / PCB
  • Annual Bonus
  • Company Trip
  • Medical and Hospitalisation Leave
  • 5 Working Days

    • Skills

    Communication Skills Problem-solving Skills Customer Focus Patience Empathy

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    Customer Service Executive • Kuala Lumpur, Kuala Lumpur, Malaysia