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Business Analyst, Ms Dynamics 365 CRM

Business Analyst, Ms Dynamics 365 CRM

AvanadeKuala Lumpur, Malaysia
17 hari lalu
Penerangan pekerjaan

At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

As a CRM Business Analyst, you will be client-facing and responsible for the discovery, scoping, and collection of requirements to build and deploy solutions that are tailored to your customer. You’ll solve problems using your CRM knowledge as you liaise between Avanade clients, your project team, and the wider internal CRM community. This role provides the opportunity to work for Microsoft’s #1 partner, with an unrivalled focus on personal development and training in both technology and softer consulting skills. Together we do what matters.

  • Bachelor’s degree in business administration, Information Systems, or a related field.
  • Minimum 3 years of experience in a business analyst role or related position.
  • Strong analytical, problem-solving, and communication skills.
  • Ability to work independently and within a team environment.
  • Microsoft Dynamics Functional Knowledge : Proficiency in Microsoft Dynamics 365, particularly in one of the following areas :
  • Retail Customer Leads
  • Service Requests
  • Business Requirements Gathering : Strong skills in gathering and documenting business requirements.
  • Writing FSD : Experience in writing detailed and clear Functional Specification Documents (FSD).
  • Cross-Functional Collaboration : Ability to effectively interact with multiple teams, ensuring clear communication and project alignment.
  • Systems Integration : Proven ability to align specifications from multiple systems and interfaces for cohesive system functionality.
  • JIRA Triage : Experience in managing JIRA tickets, with the ability to prioritize and assign tasks to the appropriate teams.
  • Good to Have :
  • MSD Environment Knowledge : Familiarity with the Microsoft Dynamics 365 environment.
  • Banking Experience : Previous experience working in the banking sector.

Characteristics that can spell success for this role

  • Consultative, collaborative, relationship builder
  • Resilient, adaptable, flexible
  • Intellectually curious and passionate about tech
  • Client-centric attitude
  • Passion for learning and development
  • Business Requirements Gathering : Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.
  • Functional Specification Documentation (FSD) : Write clear and comprehensive Functional Specification Documents to guide development teams.
  • Dynamics 365 CRM Expertise : Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.
  • Cross-Team Interaction : Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.
  • Systems Alignment : Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integration.
  • JIRA Triage : Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.
  • Stakeholder Communication : Facilitate communication between stakeholders to ensure clarity and alignment of project objectives.

    • Some of the best things about working at Avanade

  • Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
  • Real-time access to technical and skilled resources globally
  • Dedicated career advisor to encourage your growth
  • Engaged and helpful coworkers genuinely interested in you

    • Find out more about some of our benefits Employee Benefits at Avanade | Avanade

    Buat amaran kerja untuk carian ini

    Analyst • Kuala Lumpur, Malaysia