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Client Advisor / Senior Client Advisor

Client Advisor / Senior Client Advisor

MVC ResourcesKuala Lumpur, 14, my
15 hari lalu
Penerangan pekerjaan

Job Description

REPORTS TO :   Store Manager

JOB MISSION

  • Provide excellent and specialized customer service by creating emotionally enriched relationships with clients
  • Develop and nurture meaningful and loyal client relationships through personal connections and CRM initiatives
  • Manage and drive sales by understanding client desires and creating a hand-crafted experience for the client to achieve the best sales performance
  • Transform each client experience into magical moments by creating a hand-crafted experience that makes the client feel confident and energized.
  • Create a long-term authentic bond with clients by making them feel the experience is truly about them.
  • Demonstrate active leadership on the selling floor, to drive individual and team objectives and be accountable for sales results.

MAIN RESPONSIBILITIES

SALES

Achieve individual KPIs :

  • Sales targets
  • Sales Per Transaction (SPT)
  • Unit Per Transaction (UPT)
  • Conversion rate
  • Assist in daily sales and weekly sales reporting to head office (where necessary).

    • STORE APPEARANCE / VISUAL MERCHANDISING

  • Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name / SKU and in size order.
  • Ensure new stocks are displayed and merchandised in a timely and attractive manner.

    • STOCK MANAGEMENT

  • Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
  • Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

    • CUSTOMER SERVICE & CRM

  • Acquire new clients to database.
  • Develop client relationships by providing clients with regular updates.

    • Requirements

  • At least 1 year relevant experience within the fashion retail industry
  • Caring, authentic trusted Client Advisor : an intuitive sales associate with a passion for style;
  • A powerful communicator, handling clients with personal care and empathy and putting the client at the centre of every decision;
  • Courageous with ideas and innovative in your approach, always ready to grow and learn;
  • Acting and thinking first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
  • Being a master at storytelling and at the art of asking engaging questions;
  • Thinking innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

    • Benefits

  • Incentives
  • Commission
  • Performance bonus, 13th month salary
  • Basic medical, insurance, specialist, dental
    • Buat amaran kerja untuk carian ini

    Client Advisor • Kuala Lumpur, 14, my