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IT Support Helpdesk Specialist

IT Support Helpdesk Specialist

Manpower Staffing Services (Malaysia) Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

Requirements

What We’re Looking For :

  • Hands-on experience with Microsoft 365, SharePoint, SCCM, Intune, AD, Exchange.
  • Knowledge of license management, user objects, and mail flow troubleshooting.
  • Cloud implementation & management experience.
  • Strong Mandarin & English communication (written & verbal).
  • Problem-solving mindset & ability to work under pressure.
  • Passion for cutting-edge tech & customer success.
  • Preferred Certifications - MCP, MCSE, MCSD, CCNA, or related certs.

Responsibilities

Great Job Opportunity :  IT Support Helpdesk Specialist - M365 (

  • Multiple headcounts available)

    • Salary :  RM4,000 – RM8,000 (Based on experience) + KPI Bonus

    Location :  NU Sentral, Kuala Lumpur (Onsite)

    Working Hours :  9AM – 6PM (Mon – Fri)

    Focus Market : About the Role :

  • Join a dynamic team as a Frontline Technical Support Engineer where you’ll ensure top-tier customer satisfaction by resolving technical issues efficiently.
  • You’ll troubleshoot, collaborate with experts, and drive solutions for enterprise customers.

    • Key Responsibilities :

  • Provide high-quality technical support via phone, email, and web for Microsoft 365 (Teams, OneDrive, SharePoint, Intune, SCCM).
  • Troubleshoot mail flow, Active Directory, Exchange, and cloud environments.
  • Manage customer relationships & escalate critical issues when needed.
  • Document solutions & share knowledge with the team.
  • Follow ITIL / service management best practices.

    • Benefits

    KPI bonus is available

    Additional Benefits

  • 5 Working Days
  • Training Provided

    • Skills

    Technical Support Help Desk Support Customer Service Microsoft Office 365

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    It Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia