Assistant Manager, PBTB Technology Delivery - Production Support L2

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Production Support L2 for PBTB

Responsibilities :

Address production issues according to the SLA Ensure production batch runs are completed according to the SLA Conduct production system monitoring to ensure system stability and availability as per SLA Work with project teams to investigate complex issues, identify and implement solutions Develop and maintain appropriate levels of technical and procedural documentation Share / spread knowledge throughout the Production Support Team Monitor and record time spent on activities according to the standards applied in the organization Pro-actively update progress of issues to the reporting manager as of when required

Requirements :

• Bachelor’s Degree or professional qualification in Information Technology or relevant studies At least 2-3 years of development experience in complete system development life cycle
• Hands-on experience on web-based programming technologies & framework (E.g. Struts, Hibernate, HTML5, AJAX, JSP, J2EE, web services, etc.)
• Hands-on experience in Oracle database and PL / SQL
• Strong written and interpersonal communication skills
• Team player with strong analytical skills, self-initiative, quick learner and independent individual
• Willingness to support on roster basis which will include weekends and public holidays
• Able to perform well under challenging timeline
• Possess pleasant attitude and personality
• Production support experience
• Domain knowledge in insurance industry
• Knowledge in other common programming languages