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Associate, MCR Engineer

Associate, MCR Engineer

AstroKuala Lumpur, MY
30+ hari lalu
Penerangan pekerjaan

WHY JOIN US?

We practice a vibrant & energetic office culture.

We provide opportunities for career advancement within the company.

Good performance is always rewarded accordingly.

JOB RESPONSIBILITIES :

WHAT YOU WILL DO :

  • Monitor audio and video quality for DTH, Broadband and New Media Platform from the Master Control Room to ensure all operating guidelines are maintained accordingly :
  • Ensure detailed monitoring carried out with the aid of checklist which is consist of subtitle, audio and video checking.
  • Coordination of High Priority Live Event detailed monitoring.
  • Ensuring escalation of issues to relevant recipient as per SOP.
  • Perform Network monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.
  • Perform proactive monitoring on the content and system / network performance to ensure compliance with specifications
  • Monitor Astro Interactive Application functionality :
  • Carry out functionality check on Astro Portal, CH200, Astro First for NJOI and DTH platform.
  • Carry out functionality checks on Red Button services.
  • Attend to Trouble Ticket (TT), escalate to appropriate internal / external parties, and close TT within the established SLA / KPI.
  • Identify and carry out 1st level recovery in a timely manner to maintain On Air Availability of 99.98%.
  • Highlight and follow up with Project and Engineering Team for any System Maintenance and Upgrade which has impact to Broadcast System and Services.
  • Prepare shift and weekly operations reports.

REQUIREMENTS : WHO YOU ARE :

  • Bachelor's degree in electronic / electrical engineering, Computer / Communication Engineering or related fields.
  • Ability to understand and generate technical drawings, e.g. Visio, AutoCAD
  • Knowledge in database applications, e.g. Microsoft Access
  • Effective oral / written communication skills : English and Bahasa Malaysia
  • Computer literate : MS. Office applications
  • Capable of working independently and a good team player
  • Good problem solving / decision making skills
  • Willing to work on 12 Hours shift rotation
    • Buat amaran kerja untuk carian ini

    Associate Engineer • Kuala Lumpur, MY