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Merchant Operation Support - Intern

Merchant Operation Support - Intern

RazerShah Alam
6 hari lalu
Penerangan pekerjaan

Job Responsibilities :

The Merchant Operations Support Internship program aims to provide interns with comprehensive exposure to both merchant operations and customer service functions in a dynamic fintech environment.

  • Merchant Onboarding : Assist in the onboarding process, including application review and KYC procedures, and support merchant integration onto the platform.
  • Merchant Support : Help with account setup, configuration, and address merchant inquiries. Monitor support tickets and collaborate on issue resolution.
  • Compliance : Ensure adherence to regulatory requirements and best practices related to payment processing.
  • Risk Management : Support in identifying and mitigating risks associated with merchant accounts.
  • Relationship Management : Build relationships with merchants and provide effective support to enhance satisfaction and loyalty.
  • Reporting and Analysis : Generate and analyze reports on merchant operations, using insights to optimize processes and improve efficiency.
  • Work with Freshdesk systems or ticketing platforms.

Pre-Requisites :

  • Currently pursuing a Diploma or Bachelor's Degree in any field, with a preference for Information Technology, Computer Science, or a related discipline.
  • Strong verbal and written communication skills.
  • Customer-focused with a positive attitude and eagerness to learn.
  • Demonstrated ability to work in teams and contribute positively to team dynamics.
  • Ability to multitask, prioritize, and manage time effectively.
  • Ability to learn quickly and adapt to new technologies.
  • Good knowledge of Microsoft Office Suite (Word, Excel, Outlook).
  • Ability to work both independently and collaboratively in a dynamic environment.
  • Previous customer service experience and familiarity with Freshdesk systems or ticketing platforms is a plus.
  • Willingness to work in I-City
  • Able to commit to a minimum internship duration of 16 weeks (4 months). Preference will be given to final-year students

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