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Customer Support Executive

Customer Support Executive

SRG Asia Pacific Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
5 hari lalu
Penerangan pekerjaan

Requirements

Join our dynamic Customer Care team as a frontline Customer Care Support associate. This full-time role offers hands-on experience in assisting customers via phone, chat, and email while learning essential service tools and techniques.

  • Diploma or Degree in any discipline
  • Fresh graduates are encouraged to apply (0–2 years of experience)
  • Strong communication skills in English and Bahasa Malaysia
  • Computer-literate with basic MS Office proficiency
  • Empathetic, patient, and service-oriented
  • Able to work in a fast-paced, team-driven environment

Responsibilities

  • Respond promptly to inbound customer inquiries through calls, email, and chat
  • Understand and clarify customer needs; deliver appropriate solutions
  • Escalate complex cases to senior staff or specialized teams
  • Document interactions accurately in CRM or ticketing systems
  • Proactively follow up on unresolved cases until resolution
  • Provide feedback on common issues to help improve support processes and knowledge base

    • Benefits

    Why This Role?

  • Transparent Compensation : Competitive base pay, incentives & allowances
  • Rapid Development : Structured training + weekly coaching
  • Modern Tools : Work with CRM platforms, Microsoft Teams, Google Meet
  • Supportive Culture : Inclusive, collaborative, hybrid-ready work setup
  • Career Trajectory : Opportunity for contract extension or full-time role

    • Additional Benefits

  • Annual Leave
  • Medical and Hospitalisation Leave
  • Allowance Provided
  • EPF / SOCSO / PCB
  • 5 Working Days
  • Performance Bonus
  • Training Provided
  • Staff Activities

    • Skills

    Customer Service Problem-Solving Patience Empathy Communication Skills

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    Customer Support Executive • Kuala Lumpur, Kuala Lumpur, Malaysia