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Compliance Officer - SSF

Compliance Officer - SSF

ConcentrixMYS KL Sentral, NU Tower 2, Level 21, 30, 31, 38 & 40
19 hari lalu
Penerangan pekerjaan

Description

  • Spearhead the implementation of Security and other contractual compliance requirements for the assigned account
  • Conduct periodic tests on controls and report compliance to stakeholders
  • Manage Frauds and drive Fraud Prevention activities
  • Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example : New IT or Physical security guidelines, Outlier Analysis for trending fraud cases)
  • Ensure all time readiness to internal and external audits
  • Education requirements completion such as Data Privacy, Information & Cyber Security, Continuity, Fraud Prevention, & Physical Security Education, COEBC (new hires and existing)
  • Risk Reporting and Communication
  • Risk and Compliance team management and development

Responsibilities :

  • Conduct daily / weekly / monthly / quarterly checks on Account specific security and facility controls
  • Lead and ensure that all internal and external audit related issues are tracked till closure
  • Ensure function’s delivery is in line with operational and / or contractual obligations
  • Manage escalations and implement action to avert future client escalations around compliance
  • Seek to continually improve processes Integrity
  • Provide on-going support, development, empowerment and positive reinforcement to floor on compliance
  • Communicate information in a timely, relevant and accurate manner to all stakeholders
  • Ensure that all account compliance policies and procedures are adhered to
  • Establish supporting processes for Risk and Compliance framework in the account
  • Provide relevant internal and external reports as per the account requirements
  • Analyze function’s output & security data identifying and highlighting trends to the management team & course correction (internal team output)
  • Analyze security and compliance metrics identifying and highlighting trends to the management team & course correction
  • Facilitate monthly calls with the Account Global team, share compliance findings, understand the root cause  and collaborate for improvement
  • Ensure that all internal and external audit related issues are tracked till closure
  • Identify and drive continuous improvements and initiatives in the process
  • Ensure that all internal customer / Employee queries are followed up on a timely basis
  • Collaborate with internal teams, inter departments, cross functions across locations
  • Be the Key contact for all compliance related queries and concerns from internal and external stakeholders
  • Operational Risks

    1.      Manage Fraud and drive Fraud Prevention activities across span

    2.      Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example : Outlier Analysis for trending fraud cases)

    3.      Review and update of FMEA document on a quarterly basis

    4.      Ensure testing of FMEA provisions are conducted per pre-determined frequency

    Desired Skills :

  • Excellent written and spoken English
  • Detail oriented with excellent research, analytical and c ritical thinking skills
  • Strong resource planning and organizational skillset
  • Strong documentation, oral and written communications and interpersonal skills
  • The ability to lead complex Fraud prevention initiatives, coordinate investigations, and individual task-level response activities across multiple teams and business units
  • Location :

    MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40

    Language Requirements :

    English (Required), Mandarin (Required)

    Time Type : Full time2025-06-24

    Buat amaran kerja untuk carian ini

    Compliance Officer • MYS KL Sentral, NU Tower 2, Level 21, 30, 31, 38 & 40