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Compliance Officer - SSF
ConcentrixMYS KL Sentral, NU Tower 2, Level 21, 30, 31, 38 & 4021 hari lalu
Penerangan pekerjaanConduct daily / weekly / monthly / quarterly checks on Account specific security and facility controls Lead and ensure that all internal and external audit related issues are tracked till closure Ensure function’s delivery is in line with operational and / or contractual obligations Manage escalations and implement action to avert future client escalations around compliance Seek to continually improve processes Integrity Provide on-going support, development, empowerment and positive reinforcement to floor on compliance Communicate information in a timely, relevant and accurate manner to all stakeholders Ensure that all account compliance policies and procedures are adhered to Establish supporting processes for Risk and Compliance framework in the account Provide relevant internal and external reports as per the account requirements Analyze function’s output & security data identifying and highlighting trends to the management team & course correction (internal team output) Analyze security and compliance metrics identifying and highlighting trends to the management team & course correction Facilitate monthly calls with the Account Global team, share compliance findings, understand the root cause and collaborate for improvement Ensure that all internal and external audit related issues are tracked till closure Identify and drive continuous improvements and initiatives in the process Ensure that all internal customer / Employee queries are followed up on a timely basis Collaborate with internal teams, inter departments, cross functions across locations Be the Key contact for all compliance related queries and concerns from internal and external stakeholders Excellent written and spoken English Detail oriented with excellent research, analytical and c ritical thinking skills Strong resource planning and organizational skillset Strong documentation, oral and written communications and interpersonal skills The ability to lead complex Fraud prevention initiatives, coordinate investigations, and individual task-level response activities across multiple teams and business units
Description
- Spearhead the implementation of Security and other contractual compliance requirements for the assigned account
- Conduct periodic tests on controls and report compliance to stakeholders
- Manage Frauds and drive Fraud Prevention activities
- Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example : New IT or Physical security guidelines, Outlier Analysis for trending fraud cases)
- Ensure all time readiness to internal and external audits
- Education requirements completion such as Data Privacy, Information & Cyber Security, Continuity, Fraud Prevention, & Physical Security Education, COEBC (new hires and existing)
- Risk Reporting and Communication
- Risk and Compliance team management and development
Responsibilities :
Operational Risks
1. Manage Fraud and drive Fraud Prevention activities across span
2. Conduct regular risk assessment activities on all processes – client or internally-initiated changes and per defined frequency (example : Outlier Analysis for trending fraud cases)
3. Review and update of FMEA document on a quarterly basis
4. Ensure testing of FMEA provisions are conducted per pre-determined frequency
Desired Skills :
Location :
MYS KL Sentral - NU Tower 2, Level 21, 30, 31, 38 & 40
Language Requirements :
English (Required), Mandarin (Required)
Time Type : Full time2025-06-24
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Compliance Officer • MYS KL Sentral, NU Tower 2, Level 21, 30, 31, 38 & 40