Customer Communication Specialist

Nezda is seeking for a talented individual to join our team as a Customer Communication Specialist who will play a vital role in ensuring that all customer interactions are handled professionally.

Must be a NATIVE TAIWANESE

Responsibilities :

Ensure all communication is handled professionally and promptly but with a human touch across all channels

Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand

Meet targets and requirements set by the client and management

Appropriate knowledge and information shared by the client and management team

Take the extra mile to engage with consumers

Skills :

Advanced English level (B2) both written and spoken

Excellent communication skills both written and spoken

Contact center experience of at least 1 year

Track record of achieving targets

Problem-solving oriented

Consumer-oriented mindset

Great interpersonal skills

Technology adept

Familiarity with CRM systems

Basic IT skills, including using multiple operating systems

Research skills

Detail-oriented

Ability to work well in a team as well as on your own

Salary : 5000RM 7000RM + 600RM Housing allowance

Job Category : CSR Job Type : Full Time Job Location : Penang Malaysia