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Mandarin Customer Service Executive

Agensi Pekerjaan Mango Global Technologies Sdn. Bhd.Brickfields, WP Kuala Lumpur, Malaysia

6 hari lalu

Penerangan pekerjaan

Requirements

SPM qualification (must be passed)
Fluent in Mandarin / Cantonese (reading, spoken & written) and English
Able to work rotational shifts, including weekends / public holidays (with allowances)
Good communication and typing skills in Mandarin
Fresh graduates welcome – no experience required, training provided
Immediate joiners are preferable

Responsibilities

Job Description :

We are hiring Mandarin-speaking Customer Service Representatives to handle customer enquiries via calls, emails, and live chats. This is a great opportunity for fresh graduates to kickstart a career in customer service. Training is provided!

Responsibilities :

Handle enquiries via calls, emails & live chat in Mandarin and English

Assist customers with product / service-related questions

Record and update customer details in the system

Escalate unresolved issues to relevant teams

Maintain good customer satisfaction and professionalism

Benefits

Annual Leave

Medical Leave & Insurance

EPF & SOCSO Contributions

Shift & Language Allowances

Career Growth Opportunities

Full Training Provided

Performance Incentives

Additional Benefits

Training Provided

5 Working Days

Allowance Provided

Near to Public Transport

Language Allowance

Shift Allowance

Skills

Mandarin Customer Service Customer Support CRM (Customer Relationship Management) Know Your Customer (KYC) Effective Communication Customer Success Customer Experience

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Customer Service Executive • Brickfields, WP Kuala Lumpur, Malaysia