Be alert and pro active in handling fraud alerts in FDS System.
Oversee and understand the various fraud trend.
Able to identify and detect new fraud trends
Escalate and recommend any abnormalities to Team Lead
Conducting thorough investigations into suspicious transactions, including gathering relevant information, analyzing data, and contacting customers to verify transactions.
Evaluating the risk associated with certain transactions or accounts and determining whether they should be flagged for further review or action.
Communicating with customers / merchants to verify transactions, confirm identity, and resolve any discrepancies or concerns related to potential fraud.
Analyzing transaction data and fraud patterns to identify new trends or emerging threats, and adapting fraud prevention strategies accordingly.
Keeping up-to-date with the latest fraud trends, techniques, and technologies, and providing training to other team members or employees to raise awareness about fraud prevention.
Ensuring compliance with industry regulations, company policies, and legal requirements related to fraud prevention and reporting.
Identifying areas for process improvement and actively participating in enhancing fraud prevention strategies and tools.
Communicate with cardholders / merchants to verify transactions and gather information via phone, email, or other communication channels.
Job Requirement :
Candidate should possess a Bachelor Degree or equivalent in Finance / Accountancy / Banking, Economics
Preferably at least 2 years of related working experience.
Preferred experience in call center environment.
Experience in Fraud Monitoring or AMLA will be an added advantage.
Willing to work shift basis. (9am - 6pm and 12pm - 9pm)
Preferably Executive specializing in Finance / Banking / Insurance or equivalent.
Good communication skills in English, Malay language for both spoken and written.