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Technical Support Advisor - O365

Technical Support Advisor - O365

HaysKuala Lumpur, Malaysia
17 hari lalu
Penerangan pekerjaan

Your newpany

Step into a career with one of the world's leading customer experience and IT solutions providers-right here inKuala Lumpur.

Thepany is currently hiring for the role of Technical Support Advisor - M365. This position supports users of Microsoft 365 products, helping resolve technical issues and ensuring smooth digital operations.

The hiring initiative is driven by growing client demand for cloud-based productivity tools and the need to strengthen frontline technical support capabilities. As businesses increasingly rely on digital collaboration platforms, thepany is expanding its team to maintain high service standards and meet evolving customer expectations.

Your new role

  • Provides advanced technical support for Microsoft 365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
  • Troubleshootplex issues related to mail flow, email delivery, and spam filtering.
  • Manage support tickets, emails, and inbound calls efficiently.
  • Administer and monitor Office 365 environments, ensuring optimal performance and securitypliance.
  • Apply ITIL and service management principles in daily operations.
  • Deliver presentations and discuss solutions at a technical level with enterprise customers.
  • Handle critical customer issues with professionalism and urgency.
  • Stay updated on innovative technologies and support customer digital transformation.
  • Collaborate on escalations and explore creative workarounds to resolve issues.

What you'll need to succeed

  • Open to fresh graduates who have a strong understanding of troubleshooting and want to develop their career along this path
  • Understanding 365 core services : Teams, Onedrive, Sharepoint
  • Ability to troubleshoot 365 environments, Sharepoint, SCCM and Intune
  • Hands-on experience in implementing and managing Cloud products
  • Understanding of 365 Attribute Management, including User Objects, 365 Groups, Exchange Shared Mailboxes and Licence Management
  • Understanding of Active Directory, Exchange server deployments and 365 functionalities.
  • Troubleshooting experience with Mail Flow
  • Able to speak, read and write Mandarin to support China / Taiwan market

    • What you'll get in return

  • Work with cutting-edge Microsoft cloud security technologies
  • Build a meaningful career in a future-proof industry
  • Opportunities for learning, certification, and career progression

    • What you need to do now

    Buat amaran kerja untuk carian ini

    Technical Support • Kuala Lumpur, Malaysia