Manager - Personal Financial Services (Customer Service & Operations)

If you are looking to excel and make a difference, take a closer look at us…

Job Responsibilities :

• Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, road shows and any other sales activities to achieve sales targets.
• To actively cross selling Banking / Financial products.
• Assess / evaluate and propose credit applications diligently.
• Build rapport and relationship with chosen customers to establish loyalty and repeated sales and increase product holding.
• Provide excellent customer service and uphold professionalism to reflect Bank’s image
• Product knowledge / Selling skills / Market intelligence / Competitor’s check
• Comply to statutory requirements and sales compliance in relation to FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance.

Requirements : Malaysian citizen

A Degree / Diploma / Professional Certification in any field from a recognised College / University

With minimum of 4 to 5 years of related working experience, ideally in a Branch Customer Service, Branch Sales Role or in Retail outlet management

Strong people management and leadership skills; with ability to guide and train a team of staff to achieve Service & Cross Selling standards.

Good interpersonal and communication, organisational and planning skills.

Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion