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Corporate Credit Specialist (ANZ, SG & HK Market)

Corporate Credit Specialist (ANZ, SG & HK Market)

AMEXKuala Lumpur, SGR, Malaysia
7 hari lalu
Penerangan pekerjaan

Job Description

Work Location Options :

Hybrid

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Take your career in the field of credit risk analysis to the next level.As a Credit Analyst within the Global Credit Administration at American Express, your analytical skills and problem-solving capabilities will go a long way in protecting our business. At the same time, you'll grow our competitive advantage by delivering an extraordinary level of customer service as you connect with Card Members to address and resolve credit cases. More importantly, you'll be part of a dynamic organization that's committed to leading the industry and shaping careers for anyone who wants to be successful. Key Responsibilities :

  • Handle inbound, outbound calls and emails from our Corporate Clients whose accounts are flagged as credit cases to be worked on by team members
  • Negotiate with Card members or Client companies to determine the best course of action and gain agreement for both short and long-term solutions.

Requirements :

  • At least 3 years call center experience, with a minimum of 1 year credit / risk related experience in operations team
  • Experience in handling elite / premium clientele, servicing ANZ / HKG / SG markets
  • Hospitality and sales background is encouraged
  • Strong analytical and problem-solving skills
  • Fluent in English (both written and verbal)
  • Fluent in Cantonese and Mandarin for Singapore and Hong Kong markets
  • Ability to identify and act on issues that may impact customer experience
  • Committed to deliver the highest level of customer service
  • A team-oriented individual with growth mindset and positive affluence
  • We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
  • Flexible working model with hybrid or onsite arrangements depending on role and business need
  • Generous paid parental leave policies (depending on your location)
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
  • Free and confidential counseling support through our Healthy Minds program
  • Career development and training opportunities
  • American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the Prohibited Grounds). If you have a disability and need accommodation, please speak with the Recruiter for more information.

    Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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    Buat amaran kerja untuk carian ini

    Credit Specialist • Kuala Lumpur, SGR, Malaysia