Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?
Do you want an open, supportive, and caring working environment?
Do you view your development needs seriously as we do?
If YES, then take your career to the #NextLevel with BASF !
Objectives of the Position
- Responsible for customer's credit risk management activities for the assigned market portfolio based on market principle and CCRM Services Hub Asia Pacific scope, following global and regional guidelines
- To ensure deliveries meeting requirements defined in service level agreements and KPIs for process efficiency, effectiveness and quality control
- Support Assistant Manager / Manager in day-to day service delivery and talent identification
Main Tasks
Functional Tasks (including but not limited to)
Monitor customer master data creation and changes which relevant to CCRM (example payment terms) via SCOChecking regularly that customer portfolio is up-to-date, identifying inactive customers as well as carrying out deactivationsPerform risk assessment, mitigation measures, recommendations and documentation by using CCRM toolsDecide on internal risk rating, credit limit, order processing code (for medium and higher threshold of exposures applicable for Senior Analyst and Senior Specialist) or obtain necessary approval based on approval matrixReview and decide on the release of blocked orders or obtaining necessary approvals based on approval matrix and delegation to HubMonitor credit risk of customers (limit usage, BASF Risk Rating, sales, etc.)Work closely with Analyst, Senior Specialist, Assistant Manager and Manager in daily operations and targets initiates appropriate measures to achieve defined objectives and targetProvide necessary reporting for country, regional, and global timely in compliance with reporting requirementsFollowing up of outstanding invoices and unresolved dispute items in case support needed by Collection teamCoordinate, attend queries, and provide transparency to stakeholders on credit risk management core processesPerform other CCRM processes applicable for the assigned countries such as IFRS9 review, prolongation, bad debt, etcAct as Area of Competency (AOC) member or topic owner for CCRM related processesProject Management
Support in steering Internal, Regional and Global processes implementation in Asia Pacific RegionSupport Asia Pacific’s business requirement / variation from Global / Regional process, preparation of business case and escalate when necessaryDevelop working relationships with the local companies and project owners to ensure that project solutions are adopted, implemented, and maintained appropriatelyAssist to communicate project deliverables to ensure all stakeholders are kept informed on progress and issues / resolutionsCompliance
Participate in any compliance audits and respond to audit queries (for both internal and external)Ensure all work documentation and work processes are updated and met with BASF policies & guideline, local company’s policy, legal and statutory requirementsQuality and Continuous Improvement
Identify, recommend, and implement continuous improvement opportunities in quality and efficiency to support smooth implementationPrepare and review training materials and conduct end user trainings when requiredSupport new and existing team members through proper knowledge transfer; and sharing of best practice thereby ensuring quality is maintained through any staff transitionPerform sample check activities for order release and risk assessment; to update issue log with detail root cause, preventive action and provide resolutionOthers
Support Business Continuity Plan (BCP) through resource planning, backup and communicationAny other tasks due to Service Hub KL management strategy and / or changing business environment may require to be performedAdditionally, for Senior Specialist
Act as coordinator of cluster for certain countries, projects, and major process expertiseManaging escalation (first level) from service recipients and escalate as and when requiredParticipate or contribute to Business Unit strategy / business steering discussions in areas of key customer management, credit risk management and early warning signalsProvide financial consultancy to customer whenever requiredReview monitoring and reporting done by Analyst / Associate Analyst / Senior Analyst whenever requiredRequirements
Education
Bachelor’s Degree or Diploma in Finance / Accounting or related disciplines or Professional qualification in Finance (e.g., ACCA, CPA, etc.)Working Experience & Skills
More than 3 years’ experience in Finance and AccountingDiploma in Finance or Accounting with 4-5 years workings experience in related fieldsStrong interpersonal skills to communicate to service recipientsExcellent time management, good organization skills and multi-tasking skillsAbility to work independently with minimal supervision, and to excel under pressure for meeting any tight deadlinesSelf-motivated, hardworking, and with management skillsCuriosity to learn, adaptability to changes and agile and ability to challenge status quoTechnical & Professional Knowledge
Knowledge of MS Office Applications, especially MS Word, Excel, and Power PointKnowledge of SAP SystemsProficiency in English and other languages requiredProficient knowledge and understanding on related processesKnowledge in programing or scripting are an added advantage but not mandatoryBASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,200 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.
At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 112,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments : Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €68.9 billion in 2023. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the U.S. Further information at .
