Store Manager – Tory Burch

2. KEY PERFORMANCE INDICATORS :

• Increase sales and maximize profitability of the store
• Achieve high service standards as per Mystery Shopper score card
• Ensure all the retail standards are maintained within VG standards
• Inventory Integrity, managing stock losses and conducting stock counts
• Responsible for Staff Development & training in the store
• Responsible to maintain employee engagement & loyalty

3. KEY AREAS OF RESPONSIBILITIES

Drive the Sales and maximize Profitability

• Execute the main sales initiatives of the Brand
• Daily, weekly and monthly action plan to deliver the expected sales results
• Analyse sales figures, monitor expenses to optimize sales and profits
• Optimize the duty rosters to guarantee proper floor coverage, maximise sales whilst minimizing payroll expenses.

Achieve High Service Standards

• Lead the team and put in place appropriate action as to offer a WOW Service experience to the customer.
• Provide continuous coaching to floor staff on customer service, selling skills, product knowledge, etc. to ensure the highest level of service is achieved.
• Work with the team to best handle customer complaints.

Maintain Best Retail Standards

• Perform and supervise store opening and closing procedures and to ensure the process is in compliance with company SOPs.
• Ensure proper care of stocks, fixtures and furniture within the store, and kept neatly and tidy at all times.
• Ensure visual merchandising are implemented efficiently.
• Be vigilant and practice regular checks on staff movements during operating hours

Inventory Integrity

• Work with the store staff to manage inventory and minimize stock losses
• Monthly stock take routine to ensure Inventory accuracy and submission of reports on timely manner.
• Play a leading role when inventory integrity issues occur –Investigate and recommend corrective actions

Team Leadership

• Lead the recruitment process for front line staff and work together with relevant HR Dept. to successfully close the vacant positions in the store.
• Conduct on the job trainings and give proper product trainings / knowledge and lead the floor staff in achieving sales and other store target.
• Regular store meetings to ensure accurate and consistent communication to the staff.
• Conduct staff appraisal and quarterly performance review.
• Provide specific development for the Assistant Store Manager and Supervisor by assigning accountabilities and training with consistent follow up and feedback.
• Improve staff morale leading to positive and dynamic working attitude.
• Maintain general and acceptable staff working conditions
• Staff to conduct themselves in a proper and professional manner in compliance with the Code of Business Conduct

Reporting

• Ensure the appropriate daily, weekly and monthly reports submission are delivered on time.
• Any Ad Hoc reports and requests by the Management / Brand.