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Helpdesk (Mandarin Speaker)

Helpdesk (Mandarin Speaker)

One Complete Solution (M) Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia
18 hari lalu
Penerangan pekerjaan

Requirements

  • Proficiency in English, Bahasa Malaysia. Mandarin is a preferred
  • Candidate possesses at least a Certificate / Diploma or above
  • Fresh graduates are also encouraged to apply
  • Strong problem-solving skills, excellent communication abilities, and effective time management
  • Applicants must be willing to work in Lingkaran TRX

Responsibilities

  • Provide a friendly and professional point of contact for customers for any queries or concerns.
  • Handle incoming staff queries or requests via call, email, or internal chat space and manage outgoing calls as required.
  • Liaise with wider team members to ensure the best resolution, consistent with the contract.
  • Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
  • Liaise with relevant Contract staff in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
  • Work closely with Facilities Managers to develop and enhance the quality of service and reporting processes.
  • Carry out monitoring of CMMS data to ensure that Helpdesk work orders have been accurately created, assigned, prioritized, and categorized in line with contractual KPI's and SLA's.
  • Update client’s internal communication platform by broadcasting general announcement as assigned by client and OCS’s safety announcements. Collate user feedback survey on timely basis for Facilities Manager’s analysis and reporting.
  • In this role, you will provide first line helpdesk support to and provide the first point of contact for a variety of facilities management requirements and administration.

    With strong administrative skills and customer focus, you will provide a friendly and proactive service to customers and conduct an efficient handling of incoming queries and provide users solution or advice.

    The nature of this job will require you to respond to and resolve customer requests outside of normal working hours on a periodic basis.

    On a rotation basis, you will be assigned the Helpdesk mobile and a Responsibility Allowance to facilitate such works.

    Benefits

  • Medical Insurance
  • Panel Clinic
  • Annual Leave
  • Skills

    Fluent in Mandarin Customer Service Problem-Solving Communication Skills

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    Buat amaran kerja untuk carian ini

    Mandarin Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia