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Customer Service Specialist (Mobile)

Agensi Pekerjaan JobScoper Sdn BhdPetaling Jaya, Selangor, Malaysia

30+ hari lalu

Gaji

RM 2,800.00–RM 3,700.00 setiap bulan

Penerangan pekerjaan

Requirements

Qualifications : Minimum SPM or equivalent; fresh graduates encouraged to apply.
Language Proficiency : Must be fluent in English & Mandarin.
Work Schedule : Five-day workweek.
Shift Flexibility : Open to rotating shifts and available to work on off days.

Responsibilities

Inbound Call Management : Address customer inquiries, complaints, and product feedback.

Customer Service Excellence : Provide accurate information while upholding high service standards.

Collaborative Teamwork : Partner with the team to meet KPIs and adhere to service level agreements (SLAs).

Benefits

Leave Options : Annual and sick leave provided.

Professional Growth : Opportunities for career advancement.

Training and Development : Comprehensive training programs available.

Staff Engagement : Participate in various staff activities.

Skills

Excellent Communication Skills Problem-Solving Skills Product Knowledge Patience Empathy Multi-tasking

Important Information

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