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Regional Account Operations Manager

Regional Account Operations Manager

Crane Worldwide LogisticsBatu Maung, PNG, MY
7 hari lalu
Penerangan pekerjaan

1. Client Relationship & Account Management

  • Primary Liaison Role : Act as the central point of contact for APAC client accounts in Malaysia, ensuring that all communications, inquiries, and escalations are promptly addressed.
  • Lead quarterly business review meetings with key clients to evaluate performance, discuss improvements, and plan future initiatives.
  • Service Quality Assurance : Continuously monitor client service levels against SLA benchmarks and proactively identify potential service gaps.
  • Develop and implement remedial action plans to address any deviations, striving for a minimum 95% satisfaction rate tracked through client surveys.

2. Operational Oversight & Logistics Management

  • Daily Operations : Supervise the day-to-day logistics processes (import / export, customs brokerage, shipment coordination), ensuring all operations adhere to local and international standards.
  • Utilise performance dashboards to track on-time delivery, order accuracy, and throughput efficiency, with monthly target reviews.
  • EDI and System Integration : Oversee the accuracy of EDI transactions and resolve integration issues by coordinating directly with IT and product teams.
  • Document recurring issues and implement continuous troubleshooting improvements with a target resolution time of

    • 3. Financial Management & P&L Accountability

  • Budgeting & Forecasting : Develop, manage, and regularly review department budgets to ensure all operational expenses align with forecasted targets.
  • Conduct regular variance analyses, reporting financial performance every month and identifying opportunities for cost savings and revenue optimisation.
  • Revenue & Expense Optimisation : Monitor profitability by evaluating both revenue streams and expense metrics, ensuring margins are maintained or improved through strategic interventions and process efficiencies.

    • 4. Team Leadership & Talent Development

  • Direct Team Management : Lead a multi-functional team of operations staff and coordinate with cross-border team members across APAC.
  • Establish clear KPI targets for performance, communication, and operational excellence, with periodic 1-on-1 coaching and performance reviews.
  • Training & Skill Enhancement : Develop and implement comprehensive training programs on standard operating procedures (SOPs), compliance requirements, and client-specific protocols.
  • Mentor team members for career growth, nurturing a pipeline of high-potential talent for future leadership roles.

    • 5. Forecasting, Carrier Coordination & Supply Chain Planning

  • Demand Forecasting : Analyse historical data and future trends to prepare accurate volume forecasts, ensuring operational readiness.
  • Translate forecasting insights into actionable pre-booking strategies with ocean carriers, reducing booking errors and optimising shipping costs.
  • Carrier Relationship Management : Establish and nurture robust relationships with ocean carriers, negotiating favourable terms and ensuring carriers meet service reliability targets.

    • 6. Process Improvement & Regulatory Compliance

  • Operational Efficiency Initiatives : Lead continuous improvement workshops and cross-functional reviews to streamline operational processes using lean methodologies.
  • Implement updated SOPs across all APAC stations, ensuring a seamless, standardised operational workflow.
  • Compliance & Risk Management : Stay up to date with Malaysian and APAC trade regulations, translating statutory requirements into specific operational protocols.
  • Conduct regular training sessions and audits to minimise compliance risks and enhance cargo security.

    • 7. Reporting & Stakeholder Communication

  • Dashboard & Performance Reporting : Develop detailed monthly operations dashboards that synthesise key performance indicators, financial outcomes, and process improvement metrics.
  • Collaborate with finance, IT, and commercial teams to ensure cohesive reporting that informs strategic decisions.
  • Cross-Functional Collaboration : Serve as the conduit between operations and other departments, ensuring alignment on strategic initiatives, timely resolution of exceptions, and streamlined communication.
    • Buat amaran kerja untuk carian ini

    Operation Manager • Batu Maung, PNG, MY