Assistant Manager, Application Monitoring & Support

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Manage and provide technical support on Application monitoring tools such as Dynatrace

Roles and Responsibilities

• Perform administration, setup and review of alerting for verifying the integrity and availability of all hardware, server resources, systems and key processes.
• Design and implement Dynatrace monitoring solutions that meet the needs of our internal teams and external clients.
• Ongoing setup of alerts and processing thresholds.
• Provide education / training to other team members as well as other IT departments of how to use the tool in a productive, efficient way to identify potential problem areas.
• Proactive investigation of potential problem areas based on monitoring statistics.
• Creation of monitoring dashboards and key metrics for IT leadership.
• Investigate & resolve issues resulting from major incidents as part of incident management and provide detailed root cause analysis.
• Familiarity with networking and storage concepts
• Experience with Oracle, EBS, SOA is a plus
• Experience with Linux, Unix & Sun Solaris systems
• Experience with Shell scripting and other scripting tools
• Ability to be proactive, creative problem solver and work well under pressure
• Excellent verbal and written communication skills
• Work collaboratively with other departments and functional teams to coordinate effective solutions.
• Knowledge of current documentation materials, methods, technology and practices
• Ensure AIA company standards and procedures are followed

Performance Management-

Minimum Job Requirements

Relevant Experience :

Education : –