Service Sales Executive

About the role

n the role of a Service Sales Executive, the focus is on achieving optimal Renewal and Service Sales Performance. This entails effectively converting renewal leads into purchase orders or service sales, with the goal of meeting or exceeding the vendor's purchase order value and reaching the services target. This achievement encompasses securing early or on-time renewals.

This role will report to Team Lead Channel Sales.

As the Service Sales Executive, you will :

1. Sales Roles

Contacting resellers + end customer for

maintenance

services renewal leads before

expiry

Quality renewal leads / opportunities via weekly pipeline reports submission

Follow up on renewal leads / opportunities and queries / issue resolution pertaining to service- related

Inform product sales team to contact customer for relevant hardware refresh / trade-up when renewal service is not option preferred customer

Provide Price Quotations to resellers or end customer(the latter is per request)

Prepare weekly pipeline review and reporting for service manager for each product line

2. Administrative

Update and maintain maintenance database and its

integrity

Check on service entitlement when arises

Process and prepare maintenance contact in GPS contract module system

Proper filing and easy retrieval of service contract

3. Post- Sales Support Role

Validate and process RMA and request for customer and resellers for those that are valid and follow through to closure of return of replacement / repaired units to customer and faulty units to vendor

File all RMA case records in central filing and update contract and maintenance database for changes inventory records.

QUALIFICATIONS AND EXPERIENCE

About you

The ideal Service Sales Executive :

Minimum 1-2 years of related working experience in service and reseller sales

Hold a degree or diploma in Business, Mass Communications, or an equivalent field.

Skills Required :

Possess robust communication and interpersonal abilities,

Exhibit high motivation, a results-driven mindset, and the ability to work independently

WHO ARE EXCLUSIVE NETWORKS?

Why work for us

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click to review our Diversity and Inclusion Policy for further information.

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