Inside Sales Executive

Inside Sales Executive

• Develop good relationship with customers to understand their needs and requirement through email and phone calls
• Work out costings for new enquiries / tender / e-bidding / new projects and maintain the records for future reference
• Arrange samples and documentations for customer evaluation on new product developments
• Provide customers forecast requirement to purchaser for pricing updates, stock planning, stock allocation, lead time management
• Liaise with cross-functional teams to handle customer complaints, to follow up on investigation reports and to coordinate for approval to close all complaints within timeline
• Develop best practices in client interaction, sales and after sales support for each customer on existing business and new projects for market expansion
• Updates pipeline projects for report submission to principals and suppliers
• Follow up closely on all quotation for order confirmation and to share price movements and other supply situation to customers when necessary
• Connecting customers with overseas manufacturers on market requirement, regulatory issues, product registration and documentation support
• Liaise with legal team to close the gap on sales contracts, compliance agreement and confidential documents
• Support customers enquiries on Halal documentation, questionnaire, MSDS, Stability data, regulatory updates
• Work closely with commercial team and supply chain to meet customers’ expectations