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Cloud System Engineer

Cloud System Engineer

KofaxKuala Lumpur, MY
2 hari lalu
Penerangan pekerjaan

Job Level

Mid Career

The Cloud Systems Engineer will be responsible for managing, monitoring, and optimizing cloud-based

systems while providing L2 / L3 technical support for enterprise cloud services. The ideal candidate will

have hands-on experience in cloud infrastructure, scripting, and troubleshooting, ensuring high availability

and performance for customers.

KEY RESPONSIBILITIES

Cloud Infrastructure & Support :

  • Provide back-end cloud support for customer-facing teams, ensuring SLA compliance
  • Monitor cloud services (AWS / Azure) for performance, security, and cost optimization
  • Troubleshoot and resolve escalated cloud infrastructure issues (VM, networking, storage, DB)
  • Analyze and troubleshoot customer file issues (XML, JSON formats) when required for investigations
  • Maintain internal knowledge base (Confluence, KB articles) for incident resolution

Automation & Optimization :

  • Develop and maintain automation scripts (PowerShell, Python, Bash) for cloud operations
  • Knowledge in CI / CD pipeline improvements (Docker, Kubernetes, Terraform - This is a plus)
  • Identify and implement cost-saving measures in cloud resource usage

    • Collaboration & Compliance :

  • Work with DevOps, Security, and IT teams to ensure Cloud best practices
  • Document processes and ensure compliance with IT security policies (ISO 27001, SOC 2)
  • Participate in on-call rotation with on-call allowances

    • Required Experience

    Must-Have :

  • 1-3 years of experience in cloud support, systems engineering, or DevOps
  • Hands-on with AWS / Azure (Certification is a big plus)
  • Proficient in scripting (PowerShell / Python / Bash) for automation
  • Ability to analyze and understand customer file formats (XML, JSON) for troubleshooting purposes
  • Basic knowledge of Linux / Windows servers, networking (TCP / IP, VPN, Firewalls)
  • Experience with SQL / NoSQL databases (Oracle, MySQL, PostgreSQL, MongoDB)
  • Strong analytical& problem-solving skills

    • Nice-to-Have :

  • Familiarity with containerization (Docker, Kubernetes)
  • Understanding of CI / CD pipelines (Jenkins, GitHub Actions)

    • PERSONALITY & WORK ETHIC

  • Self-motivated – Can work independently with minimal supervision
  • Adaptable – Comfortable in a fast-paced, evolving cloud environment
  • Customer-focused – Strong commitment to SLA adherence & user satisfaction
  • Team player – Collaborates well with global IT / DevOps teams
    • Buat amaran kerja untuk carian ini

    System Engineer • Kuala Lumpur, MY