RM2600 JUNIOR ENG BM E-HAILING CUSTOMER SERVICE ROLE @ JB

Requirements : Requirements :

Minimum SPM qualification

Proficient in English (reading, writing, speaking)

Conversational in Bahasa (reading, writing, speaking)

Willing to work 6 days per week (with rotational off-days)

Comfortable with rotational shifts (9 hours per shift, including break time)

Able to work on weekends and public holidays

Must be able to work on-site in Nusajaya, Iskandar Puteri, JB

Start Date : 23 April 2025

Scopes :

Key Responsibilities :

Manage inbound customer inquiries via calls, email, and live chat

Support customers with ride bookings, cancellations, fare issues, and app-related concerns

Deliver professional and effective solutions to customer queries

Coordinate with drivers and partners to ensure smooth service operations

Maintain accurate and detailed records of customer interactions and feedback

Follow company guidelines, protocols, and service standards

Remuneration & Benefits :

Basic Salary : RM1,900 per month

Performance Incentives : Up to RM400 per month

Night Shift Allowance : Up to RM300 per month

EPF & SOCSO contributions included

Annual Leave : 12 days per year

Medical Leave : 14 days per year

Comprehensive Paid Training : 1 month

Free Shuttle Van Service (schedule provided prior to onboarding)

Experience Required : Min 0 Year / s