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Customer Support Executive (Cantonese Speaker)

NTT MSC Sdn BhdCyberjaya, Selangor, Malaysia

7 hari lalu

Penerangan pekerjaan

Requirements

Achieve at least SPM education
Basic level years of experience
Basic experience level in the Technology Industry and Call Centre environment
Able to speak in Cantonese to work with clients from Hong Kong
Fresh graduates are encouraged to apply
Able to work in Cyberjaya (On-site)

Knowledge and Attributes :

Ambitious self-starter with ability to work under general direction.

Ability to use sound judgment to escalate an issue to a higher level.

Demonstrates ability to interact with a variety of stakeholders.

Demonstrates required integrity to ensure excellent client service and retention.

Good attention to detail and client focused.

Effective verbal and written communication skills.

Ability to work in 24X7 shift structure, based on a defined roster as required

Responsibilities

Job Description Summary

The Assistant Managed Services Client Service Desk Administrator is an entry level administrative role that supports the smooth operation of the service desk function. This role involves tasks such as coordinating service requests, assisting the client service desk team, and maintaining documentation and records to support efficient incident resolution and service delivery.

Key Responsibilities :

Provides an administrative support service to the Managed Services Client Service Desk team.

Provides entry level administrative tasks as required by the team.

May be responsible for receiving, validating, and logging client requests, capturing the detail of the request.

Ensures the correct escalation procedure is followed on all critical calls and requests and assists with analyzing and interpreting the request to ensure the correct categorization and prioritization.

Works closely with colleagues to ensure the user is kept updated on the progress in relation to the resolution of the pending tickets / requests.

Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information.

Communicates in a professional manner, provide updates and ensure clients are aware of the actions that are being undertaken on their behalf.

Performs any other related task as required.

Benefits

Annual Leave

Medical Leave

EPF / SOCSO

Medical Insurance

Performance Bonus

Skills

Cantonese attention to detail communication skills

Important Information

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Customer Support Executive • Cyberjaya, Selangor, Malaysia