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Manager, Technology Account Management (Mastercard Payment Gateway Services)

Manager, Technology Account Management (Mastercard Payment Gateway Services)

Mastercard Data & ServicesKuala Lumpur, Selangor, Malaysia
20 hari lalu
Penerangan pekerjaan

JOB DESCRIPTION

Our Purpose

Title and Summary

Manager, Technology Account Management (Mastercard Payment Gateway Services)Overview

As a Manager, Technology Account Management for Mastercard Payment Gateway Services, you will manage all technological and operational customer relationships, acting as the primary point of contact for all technical, systems, and operational matters related to the Payment Gateway.

You will develop effective working relationships across internal delivery teams, such as the customer support, product, and business teams. By proactively understanding the customer’s technology infrastructure and leveraging internal data assets, you will identify opportunities and foster close collaboration with business teams during pre-sales, technical solution development, and both technical and operational reviews.

The Role :

  • Provide technical guidance and support to customers who are planning to integrate with Payment Gateway
  • Assist customers with end-to-end Payment Gateway integration across multiple systems, platforms, and products
  • Address and resolve customer incidents, production issues, or any technical inquiries
  • Keep customers updated on rule changes, new products, tools, and services related to Payment Gateway
  • Conduct regular technical and operational reviews with customers regarding Payment Gateway performance
  • Ensure thorough customer understanding of regulatory requirements, Mastercard mandates, and industry standards
  • Work with sales and business teams to convert leads and opportunities into onboarding initiatives

All About You :

  • Education qualifications in computer science & engineering, electronics engineering, information technology & systems or equivalent
  • Fluency in Chinese is mandatory; knowledge of Bahasa is advantageous
  • Extensive experience with Payment Gateway, particularly in technical integration areas
  • Significant experience in technical support for Payment Gateway initiatives
  • Experienced in integrating Payment Gateway across multiple platforms and services
  • Advanced expertise in web technology, API, eCommerce / online shopping technologies, online security standards (EMV 3DS), and PCI-DSS
  • Operational management experience with acquirers and online / digital merchants
  • Corporate Security Responsibility

    All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

    Abide by Mastercard’s security policies and practices;

    Ensure the confidentiality and integrity of the information being accessed;

    Report any suspected information security violation or breach, and

    Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

    Buat amaran kerja untuk carian ini

    Account Manager • Kuala Lumpur, Selangor, Malaysia