Junior Client Account Representative (Consulting Agency)

Job Description

This is a remote position.

The Client Account Representative plays a key role that blends relationship management and project coordination to deliver outstanding service to clients and leads. As the main point of contact, they develop strong, trust-based relationships with clients, offer personalized support, and guide leads with a customer-first mindset to ensure smooth conversion and retention.

In addition to client engagement, they manage initiatives and projects tied to accounts and lead nurturing. Their focus is on ensuring efficient execution, improving internal workflows, and meeting deadlines. This dual-function role directly impacts client satisfaction, business growth, and operational performance by creating a seamless bridge between the company and its clients.

Key Responsibilities :

Client Engagement & Support

Interact with clients and leads using a personalized, consultative approach.

Build rapport and trust across platforms like email, Facebook, Telegram, and WhatsApp.

Create a positive and consistent customer experience at all touchpoints.

Client Success & Satisfaction

Ensure all customer interactions are smooth, helpful, and rewarding.

Exceed expectations to strengthen loyalty and increase satisfaction levels.

Account Oversight

Understand client goals, preferences, and concerns.

Coordinate with departments (Marketing, Fulfillment, Trainers) to keep clients informed and aligned with their objectives.

Client Relationship Development

Act as a trusted advisor and central contact for clients, including those in joint ventures.

Represent client interests internally and foster long-term partnerships.

Project & Event Management

Lead and coordinate projects related to client accounts and outreach.

Create checklists, timelines, and systems to keep projects on track.

Organize manpower and deliver clear instructions to ensure smooth event execution.

Cross-Team Collaboration

Work closely with other departments and junior representatives to delegate, align, and execute tasks effectively.

Issue Resolution

Address client concerns professionally and efficiently.

Maintain a high standard of service when managing challenging situations.

Data & Reporting

Keep organized records of all client communications, project activities, and feedback.

Provide regular updates to leadership on project status and client interactions.

Training & Mentorship

Train part-time assistants to deliver consistent, high-quality service, particularly in scheduling and appointment support.

Process Improvement

Continuously seek ways to improve systems, workflows, and the overall client experience.

Proactively identify and act on opportunities for growth in the role and company.

Key Success Metrics :

Enhanced and Sustained Customer Satisfaction

• Maintain a minimum customer satisfaction score of 85% through consistent positive feedback and post-campaign reviews. Apply strategies that elevate the client experience across all communication channels.

Streamlined Account Management

Timely and Accurate Project Delivery

Support Business Growth and Revenue Outcomes

Efficient Conflict Resolution

Accurate Project and Operations Management

Requirements

A degree in Mass Communication, Marketing, Hospitality, or a related field is preferred.

Relevant experience in event planning, client relationship management, or project coordination.

Familiarity with customer service processes and best practices is essential. Ideally, candidates have at least 1 year of experience in these areas and a proven ability to manage clients, support customers, and drive high-quality outcomes.

Strong Interpersonal & Communication Skills.  Must have excellent interpersonal and communication abilities to interact professionally and build meaningful relationships with clients.

Proficiency in both written and spoken English is required, as the role involves working with an international client base.

Flexibility to work on occasional weekends, as some client events are scheduled during this time and may involve tasks such as managing event traffic.

Adaptable to occasional international time zones  to support global operations for international events.

Proactive & Solutions-Focused Approach.  Candidates should have a forward-thinking attitude and strong time management skills with the ability to anticipate client needs and deliver prompt, effective solutions.

Proficient with Google Workspace (Gmail, Google Docs, Google Drive, etc.) and h ands-on experience with customer support tools or ticketing systems like Zendesk, Freshdesk, Intercom, etc.

Benefits

Remote Working Flexibility

Vast opportunities to work with global clients and international events with fully sponsored trips

Guaranteed 13th Month Salary

Medical, Dental and Optical Allowances

Self-care or Personal Development Allowance

Tech Allowance

Performance & Annual Bonuses