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Jobs in Shah alam, selangor

Last updated: 2 days ago
Technical & Customer Support Executive

Technical & Customer Support Executive

RazerShah Alam
As a Technical & Customer Support Specialist, you will provide technical assistance and support to merchants and customers utilizing our payment gateway services. You will focus on learning and mast...Show moreLast updated: 7 days ago
Account Executive

Account Executive

Merit Farm Marketing Sdn. Bhd.Shah Alam, Selangor, Malaysia
At least 1-2 years’ experience in related field.Aggressive and committed to work.Positive working attitude and strong sense of responsibility. Good personality and positive working attitudes, respon...Show moreLast updated: 16 days ago
Senior Business Development Manager (3PL - Warehouse Solutions)

Senior Business Development Manager (3PL - Warehouse Solutions)

Agensi Pekerjaan Genie Hunt TalentShah Alam, Selangor, Malaysia
Quick Apply
A reputable MNC is looking to hire a.Senior Business Development Manager (3PL - Warehouse Solutions).In this critical role, you will lead efforts to expand client's portfolio by identifying new opp...Show moreLast updated: 30+ days ago
SQL Developer

SQL Developer

MaerskShah Alam,MY
We, Maersk Contract Logistics IT, are looking for an experienced Software Engineer to develop IT solutions that support the fast moving and ever-growing logistics businesses.The Software Engineer w...Show moreLast updated: 30+ days ago
Operations Intern

Operations Intern

FedExShah Alam, Selangor, MY
General administration; Team tasks support; Project management support; Basic research; Reporting.Experience : Prior experience not required. Education : Student of 2-year college diploma or equivalen...Show moreLast updated: 17 days ago
Regional Account Manager

Regional Account Manager

Crane Worldwide LogisticsShah Alam, SGR, MY
Client Relationship Management.Serve as the primary point of contact for clients, nurturing long-term, trust-based relationships. Build and maintain relationships with multiple stakeholders beyond t...Show moreLast updated: 20 days ago
LABORATORY TECHNICIAN

LABORATORY TECHNICIAN

SGSShah Alam, Selangor Darul Ehsan, MY
Perform basic laboratory test as per accordance with approved test methods or procedures.Assist Microbiologist in carrying out laboratory testing, method development and compliance with QA / QC requi...Show moreLast updated: 30+ days ago
  • Promoted
Mechanical Engineer / Process Engineer

Mechanical Engineer / Process Engineer

Talent RecruitShah Alam, Selangor, Malaysia
Design mechanical systems such as pumping system, HVAC, chilled water, plumbing,.Develop P&IDs, system layouts, and detailed drawings using CAD software. Perform equipment selection, load calculatio...Show moreLast updated: 16 days ago
Sales Executive (based in Klang Valley)

Sales Executive (based in Klang Valley)

Tele PaperShah Alam, Selangor Darul Ehsan
Sales Executive (based in Klang Valley).Ensuring customer satisfaction is achieved.Generating sales revenue through new and existing customers. Determine each customer’s needs by asking questions an...Show moreLast updated: 30+ days ago
Finance Executive (Fresh Grad) - Subang

Finance Executive (Fresh Grad) - Subang

Rentokil InitialShah Alam, Selangor, Malaysia
We are looking for a motivated, dynamic.Your role would be reporting to the Senior Finance Manager.In this role you will be responsible for : . Ensure proper recording of transactions for fixed assets...Show moreLast updated: 30+ days ago
Marketing Content Executives

Marketing Content Executives

An-Najah Optometry Centre Sdn BhdShah Alam, Selangor, Malaysia
Diploma or Degree in Marketing, Communications, Media, or a related field.Skilled in social media platforms : .Comfortable speaking in front of the camera. Strong interest in content creation and bran...Show moreLast updated: 10 days ago
Warehouse Executive

Warehouse Executive

ESTP Supply Chain Group (Kuala Lumpur) Sdn BhdShah Alam, Selangor, Malaysia
Fluent in Mandarin (spoken and written).Candidates who do not speak Mandarin will not be considered.We are currently hiring a Warehouse Operation Assistant who is not only hands-on with daily wareh...Show moreLast updated: 12 days ago
Manufacturing Engineer

Manufacturing Engineer

Ichor Systems, Inc.Shah Alam, Selangor Darul Ehsan, MY
We are seeking a highly skilled and detail-oriented manufacturing engineer with a strong background in CNC precision machining. The successful candidate will be responsible for developing, improving...Show moreLast updated: 16 days ago
Laboratory Technician (Shah Alam)

Laboratory Technician (Shah Alam)

JobCity.myShah Alam, Selangor, Malaysia
Candidate must have a Diploma in any Science subjects.Able to handle laboratory analytical work independently.Perform calibration of lab instruments. To be familiar with lab equipment and use them w...Show moreLast updated: 20 days ago
Logistics Executive

Logistics Executive

Koerber Technologies Sdn. Bhd.Shah Alam, Selangor Darul Ehsa, MY
To co-ordinate and arrange courier / sea freight / airfreight shipment to ensure timely deliveries.Responsible for generating necessary documents for domestic and international shipments such as pa...Show moreLast updated: 20 days ago
Universal Leader, Shah Alam

Universal Leader, Shah Alam

HSBCShah Alam, Malaisie
Some careers have more impact than others.If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and fin...Show moreLast updated: 2 days ago
Structural Engineer | Engineering Hub 1

Structural Engineer | Engineering Hub 1

LeviatShah Alam, , MY,
At Leviat, you can build a future with a lasting legacy.Help us make great architecture possible.For everyone, and with everyone. Because we’re one rich, vibrant global network of insight and expert...Show moreLast updated: 9 days ago
Part Time Temporary Retail Assistant (Setia City Mall)

Part Time Temporary Retail Assistant (Setia City Mall)

MUJI (Malaysia) Sdn BhdShah Alam, Selangor, Malaysia
Good communication skills in English & Bahasa Malaysia.High school SPM or Diploma or equivalent qualification required.Previous experience as a Retail Assistant or similar role is preferred but not...Show moreLast updated: 7 days ago
Senior Executive – International Marketing

Senior Executive – International Marketing

UOW Malaysia KDUShah Alam, Selangor, MY
Responsibilities : Responsible for various marketing / enrolment activities to promote programmes offered, through planning and implementing efficient and effective marketing strategies.Handling the ...Show moreLast updated: 30+ days ago
Sales Marketing Executive

Sales Marketing Executive

Team Success Air Compressor (M) Sdn BhdShah Alam, Selangor, Malaysia
Assist in the development and execution of sales and marketing strategies to promote TEAM SUCCESS AIR COMPRESSOR (M) SDN BHD's energy-saving HPM motors and inverter drive screw air compressors.Iden...Show moreLast updated: 19 days ago
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Technical & Customer Support Executive

Technical & Customer Support Executive

RazerShah Alam
7 days ago
Job description

Job Responsibilities :

Position Overview :

As a Technical & Customer Support Specialist, you will provide technical assistance and support to merchants and customers utilizing our payment gateway services. You will focus on learning and mastering the technical aspects of payment processing, troubleshooting basic technical issues, and assisting merchants with integration and configuration tasks under the guidance of senior team members.

Key Responsibilities :

Technical Issue Resolution

Provide first-line support, timely and effective technical assistancefor technical issues related to payment processing systems, including but not limited to transaction failures, connectivity issues,API integrations, onboarding and etcto customers and merchants via phone, email, chat, and ticketing system.

Troubleshoot and resolve basic technical issues related to payment processing online and offline, including transaction failures, integration problems, and API issues promptly, utilizing available tools, resources, and documentation.

Assist customers / merchants with account setup, configuration, and integration of our payment gateway with their websites or applications.

Work collaboratively with senior team members to escalate and follow up on complex technical issues until resolution is achieved.

Collaborate with internal teams, including product development, engineering, and QA, to escalate and resolve complex technical issues.

Document troubleshooting steps, resolutions, and other relevant information for future reference and to contribute to the development of our knowledge base.

Operational Support

Assist in monitoring the performance and reliability of payment processing systems, identifying and reporting any anomalies or potential issues.

Document and maintainaccurate records of customer interactions, technical issues, and resolutions.

Work with the seniors and operations managers to execute routine system maintenance tasks, such as software updates, database maintenance, and server configuration changes.

Participate in testing and quality assurance processes for system upgrades, new features, and integrations.

Provide educational support to customers and merchants on using the payment gateway effectively.

Contribute to the development and improvement of operational procedures and documentation.

Client Interaction and Communication

Communicate with clients and merchants to gather information about reported issues, provide updates on ongoing investigations, and ensure timely resolution.

Respond to client inquiries and requests for assistance in a professional and courteous manner, maintaininghigh levels of customer satisfaction.

Collaborate with account managers and sales teams to address client concerns and provide technical insights during pre-sales and post-sales interactions.

Continuously seek opportunities to improve the customer support process, streamline workflows, and enhance the overall customer experience.

Collaboration and Knowledge Sharing

Stay updated on industry trends, regulatory changes, and security standards related to payment processing.

Work closely with cross-functional teams, including development, QA, product management, and customer support, to address technical and operational challenges.

Actively participate in team meetings, study case, training sessions, and knowledge-sharing initiatives to enhance technical skills and domain knowledge.

Share insights, best practices, and lessons learned with colleagues to foster a culture of continuous improvement and collaboration.

Additional Information : This role may require occasional evening or weekend work to support clients in different time zones. Training will be provided to familiarize you with our products and processes. This is an excellent opportunity to gain valuable experience in the fintech industry and grow your career in technical support.

Requirements / Qualifications and Skills

  • Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science / Information Technology or equivalent.
  • Minimum of 1 year(s) of experience in a relevant field is required.
  • Preferably with prior experience in technical support or customer service within the fintech or payment processing industry.
  • Familiarity with payment processing systems, APIs, electronic transactionsand web technologies is a plus.
  • Familiarity with ticketing systems and CRM software.
  • Strong troubleshooting and problem-solving skills.
  • Strong customer service orientation, with the ability to communicate technical concepts effectively to non-technical users and maintain a positive customer experience.
  • Excellent verbal and written communication skills, with the ability to convey technical information clearly and concisely. Multilingual skills language is encouraged (Bahasa Malaysia, English languages).
  • Capable of working independently and collaboratively in a dynamic work environment.
  • Flexibility and adaptability to quickly learn new technologies and tools, as well as to navigate changing priorities and requirements.
  • Strong team player with a collaborative mindset, willing to contribute to the success of the team and the organization as a whole.
  • Willingness to adapt to any changes in position, scope, or responsibilities as needed by the organization.
  • Fresh graduates are also encouraged to apply.
  • Willingness to work extended hours, including occasional evenings, weekends, or public holidays, to provide support for local and regional teams, as well as clients across different time zones, as needed.
  • Willingness to work in I-City.

Pre-Requisites : Are you game?