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Jobs in Bangsar south, kuala lumpur, my

Last updated: 6 hours ago
Mobile Game Customer Support Lead

Mobile Game Customer Support Lead

RazerBangsar South
We are seeking an experienced Gaming Mobile Operations & Player Support Manager to lead and optimize our global B2B / B2C customer and player support strategy. This role requires a passionate and comm...Show moreLast updated: 11 days ago
Associate, Commercial Support Unit

Associate, Commercial Support Unit

AstroBangsar South, MY
We practice a vibrant & energetic office culture.We provide opportunities for career advancement within the company.Good performance is always rewarded accordingly. To answer incoming customer phone...Show moreLast updated: 20 days ago
Account Renewal Manager (Insurance)

Account Renewal Manager (Insurance)

PolicyStreetBangsar South, Kuala Lumpur, MY
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PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, w...Show moreLast updated: 30+ days ago
Operations Officer (Urgent Hiring)

Operations Officer (Urgent Hiring)

EBC GroupBangsar South, Kuala Lumpur, MY
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EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting.Our t...Show moreLast updated: 30+ days ago
Retail Kiosk Manager for Snacks

Retail Kiosk Manager for Snacks

Always Marketing Malaysia Sdn BhdKL Gateway, Kuala, MY
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Experience Level : Key account co-ordination + basic accounting / commercial knowledge.Role : The bridge between the kiosks and the business. Keeps partnerships breathing and and thriving....Show moreLast updated: 2 days ago
Commercial Strategy & Performance Manager

Commercial Strategy & Performance Manager

Delivery HeroBangsar South, MY
We are looking for a Commercial Strategy & Performance Manager to be based in Bangsar South, KL.This role will be reporting to the Lead, Account Management Performance in the Commercial department....Show moreLast updated: 30+ days ago
Tearista

Tearista

Red Monkey EnterpriseKerinchi, WP Kuala Lumpur, Malaysia
Required language(s) : English and Bahasa Malaysia.Fresh graduate are welcome to apply.Tactful, courteous and able to communicate well with people. Those who can start work immediately will be an add...Show moreLast updated: 20 days ago
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PHP Developer

PHP Developer

Dyn Edge Sdn BhdKerinchi, Kuala Lumpur, Malaysia
Preferably with at least 2 years of coding and / or programming experience.Proficient and / or comfortable with PHP, HTML, CSS, and JS. Proficiency in additional coding languages would be an advantage.G...Show moreLast updated: 6 hours ago
HRMS Implementation Consultant (Senior / Team Lead) (REF07)

HRMS Implementation Consultant (Senior / Team Lead) (REF07)

EPS ConsultantsBangsar South, Wilayah Persekutuan Kuala Lumpur, MY
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As an HRMS Implementation Consultant (Senior / Team Lead) at EPS Consultants, you will be responsible for leading the implementation of Human Resource Management Systems (HRMS) for our clients.This r...Show moreLast updated: 30+ days ago
Lifestyle Concierge

Lifestyle Concierge

International SOSKuala Lumpur, Federal Territory of Kuala Lumpur, MY, 59200
Aspire Lifestyles is a leading global provider of Concierge and Loyalty services, catering to clients in banking, payments, insurance, luxury retail, automobile, and luxury property sectors.As a pi...Show moreLast updated: 20 days ago
Underwriter

Underwriter

Hannover ReKuala Lumpur, Federal Territory of Kuala Lumpur, MY, 59200
We are currently hiring a Treaty Underwriter to join the P&C Treaty team in Malaysian Branch.This role is to underwrite existing and new business under the area of responsibility, and ensure underw...Show moreLast updated: 3 days ago
Associate IT Security Specialist I

Associate IT Security Specialist I

AmwayKuala Lumpur, Kuala Lumpur (FT), MY
Within our Security Engineering and Operations function we focus on helping our customers design, implement and operate effective access controls that protect against threats & supports business ob...Show moreLast updated: 30+ days ago
Marketing Administrative Executive (Mandarin Speaker)

Marketing Administrative Executive (Mandarin Speaker)

Nexsucceed Academy Sdn BhdKerinchi, WP Kuala Lumpur, Malaysia
Candidate must possess at least a Certificate / Diploma or higher qualification.Having customer service experience is an advantage. Fresh graduates are welcome to apply.Proficient in Microsoft Office ...Show moreLast updated: 2 days ago
Regional Procurement Lead

Regional Procurement Lead

Grass ValleyBangsar South, Kuala Lumpur, Malaysia
With our award-winning technology and trusted expertise, Grass Valley enables and empowers creators, broadcasters and media organizations to produce brilliant content that captivates audiences and ...Show moreLast updated: 20 days ago
  • Promoted
Senior Sales Executive / Sales Manager (Freight Forwarding) in Bangsar South

Senior Sales Executive / Sales Manager (Freight Forwarding) in Bangsar South

Polymorph RecruitmentBangsar South, Kuala Lumpur, Malaysia
Preferably someone with a diploma or degree in related field would be fit.Our client is as a professional international logistics service provider, is committed to offering comprehensive logistics ...Show moreLast updated: 11 days ago
Fullstack(A5,Scala)

Fullstack(A5,Scala)

Two95 International Inc.Bangsar South, Wilayah Persekutuan Kuala Lumpur, MY
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Develop and maintain web applications using Scala and C#, ensuring high performance.Collaborate with teams across the world to design and implement application features. Manage and optimize database...Show moreLast updated: 30+ days ago
Driver

Driver

KANMIDOKORO SDN.BHD.Bangsar South, Kuala Lumpur, Malaysia
Valid B2, D and GDL license with a clean driving record.Proven experience as a driver or similar role.Strong knowledge of road safety regulations and traffic laws. Ability to handle long-distance dr...Show moreLast updated: 20 days ago
Full Stack Web Developer

Full Stack Web Developer

Aarorn Technologies Inc.Bangsar, Kuala Lumpur, MY
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Location : Bangsar KL Responsibility : - Develop, and implement responsive and user-friendly web applications and websites. Write clean, well-documented, and efficient code across various ...Show moreLast updated: 11 days ago
Specialist, Rider Compensation Operations & Process Improvements

Specialist, Rider Compensation Operations & Process Improvements

foodpandaBangsar South, MY
This role is open to locals / PRs of Malaysia.We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build ...Show moreLast updated: 4 days ago
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Mobile Game Customer Support Lead

Mobile Game Customer Support Lead

RazerBangsar South
11 days ago
Job description

Job Responsibilities :

We are seeking an experienced Gaming Mobile Operations & Player Support Manager to lead and optimize our global B2B / B2C customer and player support strategy. This role requires a passionate and community-driven leader who can manage high-level escalations, engage with the player community, and continuously enhance support operations. The ideal candidate will have a strong background in mobile gaming, community management, and player engagement, along with exceptional leadership, analytical, and problem-solving skills.

  • Design and implement customer support flows using automation system and escalation processes tailored for mobile game operations.
  • Build and maintain comprehensive FAQ, help center content, and in-game support libraries to enhance player self-service.
  • Establish omnichannel communication strategy across email, live chat, social media, Discord, and in-game channels.
  • Support setup and management of VIP support programs and player engagement initiatives.
  • Coordinate with publishing and operations teams to align CS readiness for game launches, updates, and live events.
  • Monitor player feedback, analyze support ticket trends, and provide insight to improve game UX and operational processes.
  • Evaluate, select, and work with CS tools / platforms (e.g., Zendesk, Helpshift) and manage vendor / outsourced agents as needed.
  • Ensure high-quality and timely player resolution while tracking CS KPIs and SLAs.
  • Develop and maintain support SOPs, onboarding guides, and training materials for internal and external teams.
  • Continuously improve support efficiency and customer satisfaction with a player-first mindset

Pre-Requisites :

  • 3-5 years of experience in mobile gaming or digital entertainment customer support, preferably with publishing or live ops exposure.
  • Strong understanding of mobile game communities, player behaviour, and service expectations across different markets.
  • Experience setting up omnichannel support (email, chat, social, Discord, in-game) and using CS platforms like Zendesk.
  • Proven ability to create and manage FAQ / help content, SOPs, and CS knowledge base.
  • Experience launching and managing VIP or loyalty programs for high-value players.
  • Excellent communication and stakeholder management skills across internal and external teams.
  • Detail-oriented, analytical, and comfortable making decisions based on data and player feedback.
  • Adaptable and comfortable working in a fast-paced, dynamic mobile game publishing environment.
  • Self-starter with strong ownership, problem-solving, and prioritization skills.
  • Fluency in English; additional SEA language proficiency is a plus.
  • This role is based in Singapore.

    • Are you game?