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Jobs in Kuala lumpu

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Store Manager l Massimo Dutti Pavilion

Store Manager l Massimo Dutti Pavilion

Al-FuttaimKuala Lumpur FE, MY
Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.Stru...Show moreLast updated: 17 hours ago
Sales Manager Malaysia

Sales Manager Malaysia

ElementisKuala Lumpur
This position will be responsible to create and to develop business relationships with existing and new customers to maintain and grow a sustainable and profitable business.This position will also ...Show moreLast updated: 23 days ago
HR Generalist, APAC

HR Generalist, APAC

IPC Systems, IncKuala Lumpur
IPC is a fintech company that focuses on the human element.With a global presence, we support local markets with our advanced cloud-based trading communications and managed connectivity solutions.T...Show moreLast updated: 12 days ago
Service TMY MT(Penang)

Service TMY MT(Penang)

TRUMPFKuala Lumpur
How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company...Show moreLast updated: 30+ days ago
Lead Solutions Consultant - Presales

Lead Solutions Consultant - Presales

Sourced GroupKuala Lumpur
Welcome to the Amdocs Cloud Business Unit!.We are the result of a strategic fusion of three prominent Cloud Consulting companies : Sourced, Kenzan, and DevOps Group. Today, we proudly operate under t...Show moreLast updated: 30+ days ago
Head, Fund & Investment

Head, Fund & Investment

Macdonald & CompanyKuala Lumpur
This is a Head, Fund & Investment role to be based in Malaysia to lead and execute the overall strategy for Fund and Investments business. including domestic and overseas in line with the Group’s o...Show moreLast updated: 30+ days ago
Duty Manager

Duty Manager

Shangri-LaKuala Lumpur
Traders cater to savvy, passionate travelers who appreciate smart functionality and getting things done.Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality.No matter ...Show moreLast updated: 26 days ago
Bartender Wanted

Bartender Wanted

Mandarin Oriental, Kuala LumpurKuala Lumpur
Bartenders will be responsible to prepare and serve drinks to guests.He / she is able to mix and match ingredients in order to create classic and innovative drinks in accordance with guests’ needs a...Show moreLast updated: 24 days ago
Interior Designer (Hospitality)

Interior Designer (Hospitality)

ExecSearchKuala Lumpur
We are seeking a passionate and creative.This role offers the opportunity to work on a range of exciting projects including hotels, resorts, and other high-end hospitality venues.Collaborate with t...Show moreLast updated: 23 days ago
Global Marketing & Social Media Coordinator

Global Marketing & Social Media Coordinator

Crimson EducationKuala Lumpur, Wilayah Persekutuan Kuala Lumpur, .MY
Quick Apply
Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?.Crimson Education is a global EdTech company founded in 2013 with the idea that throu...Show moreLast updated: 14 days ago
Associate Blackpeak

Associate Blackpeak

IONkuala lumpur
Blackpeak is seeking an Associate, to be based in its Malaysia office, focusing on risk investigations (including due diligence, disputes and business intelligence) in Southeast Asia.We are looking...Show moreLast updated: 24 days ago
Open Call Interview | Kuala Lumpur

Open Call Interview | Kuala Lumpur

LovisaKuala Lumpur, Wilayah Persekutuan Kuala Lumpur, .MY
Quick Apply
Open Interviews at Lovisa – Join the Fashion Fun!.Ready to kickstart your career with one of the fastest-growing global Jewellery brands? Lovisa is looking for energetic, fashion-forward individual...Show moreLast updated: 4 days ago
Transit City Manager

Transit City Manager

Terry SootKuala Lumpur
Communicate with City Experts & other stakeholder teams to achieve project objectives.Identify transit user expectations, broken critical user journeys, data gaps, and provide insights to the produ...Show moreLast updated: 24 days ago
Account Director

Account Director

Ciena Communications (Malaysia) SDN. BHD.Kuala Lumpur
Ciena is committed to our people-first philosophy.Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, well...Show moreLast updated: 23 days ago
Manager - Client Relationship Management

Manager - Client Relationship Management

MY001 Marsh Insurance Brokers (Malaysia) Sdn BhdKuala Lumpur
Marsh Insurance Brokers (Malaysia) Sdn Bhd.Tower 8, Pavillion Damansara Heights, Kuala Lumpur office : .A team of diverse professionals across the globe, dedicated to helping clients manage some of t...Show moreLast updated: 21 days ago
Business Unit Director, THV, SEA

Business Unit Director, THV, SEA

Edwards LifesciencesMalaysia, Kuala Lumpur Commercial
Make a meaningful difference to patients around the world.Driven by a passion to help patients live healthier and more productive lives, our Sales teams embrace Edwards Lifesciences’ values to buil...Show moreLast updated: 7 days ago
VP, Growth Emerging Markets, APAC

VP, Growth Emerging Markets, APAC

EquinixKuala Lumpur Office KLS
Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe.Digital leaders harness Equinix's trusted platform to bring together and interconnect founda...Show moreLast updated: 20 days ago
Software Engineer (Adabas & Natural)

Software Engineer (Adabas & Natural)

Software AGKuala Lumpur
Software AG helps companies to manage and optimize their operations, infrastructure and technology with products that simplify complexity, increase transparency and prepare organizations for change...Show moreLast updated: 23 days ago
Beauty Advisor - Kuala Lumpur

Beauty Advisor - Kuala Lumpur

CHANELKuala Lumpur
If you are a beauty fanatic who is passionate about fragrance, makeup and skincare, we would like to speak with you! You will join our team of Beauty Advisors to co-create stories with and for your...Show moreLast updated: 23 days ago
Scaffolder

Scaffolder

Ably ResourcesKuala Lumpur
Ably Resources is currently seeking skilled Scaffolders to join our clients team working on major offshore vessels and platform projects worldwide. Erect, dismantle and modify scaffolding structures...Show moreLast updated: 30+ days ago
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Store Manager l Massimo Dutti Pavilion

Store Manager l Massimo Dutti Pavilion

Al-FuttaimKuala Lumpur FE, MY
17 hours ago
Job description

About the Company

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.

Structured into five operating divisions; automotive, financial services, real estate, health, retail including M&S brand; employing more than 33,000 employees across more than 20 countries in the Middle East, Asia and Africa, we partner with over 200 of the world's most admired and innovative brands.

Al-Futtaim’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

AL-FUTTAIM VALUES : RESPECT I EXCELLENCE | COLLABORATION I INTEGRITY

Store Manager l Massimo Dutti Pavilion

About the Role

The Store Manager is responsible for consistent operational excellence in the store and has full P&L responsibility and ensures Brand compliance for the store. He / She creates a working environment which encourages Brand values, teamwork and delivery of the results and exceptional customer service.

What you will do

SALES

Drive Sales

  • Lead by example in customer service, greet customer and give assistance and make sure standards are followed to reflect a strong image for our brands and company.
  • Reviews and analyses sales figures to identify opportunities to develop and drive sales performance at department and BU level.
  • Challenges the team to improve performance compared to business and shape of chain using relevant retail metrics.
  • Engages with relevant department colleagues to enlist support for local opportunities that deliver sales growth for the store.
  • Analyses and demonstrates an understanding of the competition and identifies opportunities to exploit at store level.
  • Demonstrates an understanding of the customer and challenges their team to drive conversion, average basket, UPT and maximize sales.
  • Scheduling and daily planning for store cover, based on sales trend / week and hours / day.

Commercial & Visual

  • Delivers stores standards and implements events with impact and commercial focus.
  • Challenges direct reports on presentation of product and ensures business policies and seasonal launches are delivered in line with the brand principal guidelines.
  • Ensures VM elements highlight the merchandise throughout the store to create customer awareness of our different lines.
  • Consistently seeks to benchmark own standards with peer stores and competitors and looks for ways to create an aspirational shopping environment for the customer keeping in line with brand principals.
  • Stock Management

  • Ensure following SOP in all matters related to stock management like, shipment receiving, cycle count, transfer between stores, devo returns, damaged items and withdrawals from shop floor emails, etc. and to communicate with concerned department.
  • Ensure proper cover for OPS team for better replenishment of best sellers on shop floor, as well communicating with Commercial and Merchandiser to ensure receiving of best sellers regularly.
  • Regularly reviews top and bottom selling lines with direct reports to ensure store is carrying correct options to maximize sales.
  • Regularly reviews stock management process and stockholding areas with direct reports and operations team to identify areas of risk and initiate action.
  • SERVICE

    Service Standards

  • Actively demonstrates and role models service – Doing the right thing generating excitement and commitment to service.
  • Respond to customer complaints considering that satisfying customer is a top priority.
  • Listens to and actively seeks feedback from customers on service standards in their store uses the information to drive improvement.
  • Drives the internal assessment process for ensuring service standards are driven on a daily basis and walk and talk service at every opportunity.
  • Ensures that service training is an integral part of training from induction through to existing staff to ensure all employees are trained to the highest standards and are clear on the customer and business expectations.
  • Service Measurements

  • Analyses Mystery Shop report to identify areas for improvement and implements an action plan. Demonstrates an understanding of store themes at BU level and challenges direct reports to drive improvement.
  • Regularly recognizing excellent service in store on a regular basis supported by clear communication.
  • STANDARDS

    Compliance

  • Ensures that the store is adequately resourced across all the areas that are touched by legal compliance have a thorough knowledge of all compliance issues across the store and that the people involved are knowledgeable and fully trained.
  • Ensures employees are knowledgeable and always updated on SOPs.
  • Implements store self-assessment audits / reviews internal audit reports and devise action plans with the wider management team ensuing that actions are delivered.
  • Health & Safety

  • Delivers a safe and legally complaint store trading environment for customers and employees by ensuring that there is a weekly review with the Health and Safety officer to identify risks and drive an action plan.
  • Works to ensure any store maintenance issues are reported correctly and resolved quickly to the company standard required, escalating as appropriate.
  • Cleaning contractors are regularly reviewed to ensure they are delivering to brand cleaning specifications and escalate risks appropriately.
  • Duty Management

  • Ensures that all the section managers are trained and able to carry out the duty manager role / key holder role and manage major incidents competently.
  • LOSS & PREVENTION

  • Ensure that all cashiers understand and adhere to the cash management procedures.
  • Possess high integrity and adheres to cash and security procedures with all security log forms populated truthfully.
  • Carry out routine checks on stockroom and shop floor and look for loose alarms.
  • Check TGT after every stock take and take note of the items that might be due to theft. Deploy staffs on those zone areas and take precaution on those items.
  • Be vigilant and look out for shoplifters or anything that is out of the norm.
  • PEOPLE

    People policies and Process

  • Implements company policies and processes for managing absence, leave, addressing disciplinary issues and support the management team.
  • Demonstrates an understanding of the HR policies to drive improvement in employee’s behaviour & outcome.
  • Working with HRBP to develop a robust succession plan at all levels within the store that supports the regional succession plan.
  • Focus on recruitment as strategic process to bring in candidates with right attitude, partner with recruitment team to have a pipeline of candidates to maintain FTE levels.
  • Voice of Employee

  • Engages with the employees on a regular basis to build a strong working partnership that promotes good communication and involvement throughout the store.
  • Reviews and identifies the key learning’s from the survey in conjunction with Store Management team to create a robust action plan that drives improvement.
  • Performance Development (PDR)

  • Demonstrates all aspects of performance & development management, career and succession planning.
  • Ensures that all direct reports have SMART objectives and an individual development plan which are reviewed in line with the business performance management cycle.
  • Partners with HRBP to ensure staff completes required trainings through a Training Calendar and ensures reporting of training activity as required.
  • Drives a regular pattern in recognizing and rewarding success across the store formally and informally.
  • COSTS CONTROL

    Profitability

  • Deliver an efficient use of FTE in the store which is comparable to MPC to Sales ratio and productivity.
  • Challenges teams to deliver shrinkage targets through accurate management of all stock systems and people processes.
  • Cost improvement

  • Creates a robust Cost Improvement action plan for their store which looks for opportunities to drive improvement.
  • Required Skills to be successful

  • Graduate Degree
  • Retail experience
  • Motivated and can work towards set targets and KPI's
  • Experience with and passion for fashion brands
  • Commercial Acumen
  • Strong leadership and customer management abilities
  • Excellent communication and interpersonal skills
  • Minimum Experience : +8 years of relevant experience
  • Job-Specific Skills : Ability to demonstrate critical thinking and problem-solving skills as well as good organizational, management, communication and sales skills
  • What we have to offer

  • Competitive compensation package
  • Fun and dynamic work environment
  • Steep learning curve
  • Career growth and development opportunities
  • A vibrant and international team with diverse backgrounds