Customer Success Manager

Overview

Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a

Customer Success Operations Manager

at Micron Technology, Inc., you will have the outstanding opportunity to lead a team dedicated to delivering exceptional customer service. You will drive the performance and development of your team, working closely with diverse collaborators to achieve our ambitious corporate strategic objectives, market share, and sales goals. By meticulously assessing individual capabilities and conducting detailed performance appraisals, you will build targeted goals and development plans that improve our team's efficiency. In this role, you will monitor key performance metrics to identify and implement continual improvement opportunities. You will lead your team towards flawlessly achieving our Operational Objectives, including Outstanding Customer Experience, Sales Efficiency, Optimized Revenue, Inventory Management, and Professional Development. Join us in crafting the future of customer success at Micron!

Responsibilities and Tasks

Lead and develop an effective Team (team management & development) Support onboarding and integration of new team members Manage and distribute team workload and provide inputs for succession planning Mentor, coach, empower team members and promote teamwork Identify learning and development opportunities Ensure team members are properly trained according to department compliance, work requirements Support team to remove barriers, resolve conflict, and drive for accountability Establish goals, monitor performance achievement and discuss job expectations through performance reviews Collect, review and provide positive and constructive feedback for continuous development Provide and promote recognition through various tools Create a culture of collective problem-solving attitude, keen on optimizing customer touchpoint processes, driving efficiency through AI-powered insights working with our internal partners Provide Leadership to meet Corporate and Departmental Strategic Objectives (strategy alignment) Be the point of contact for operational issues. Practice awareness and involvement at all times. Initiate, build and sustain effective relationships and communication with internal and external stakeholders Collaborate with peers across regions to develop and implement solutions that ensure all teams are aligned and working cohesively on a global scale. Communicate, drive and deliver actions, expectations and measures of success to help achieve objectives Influence and participate in development of Regional Sales Operations strategies, line up with global / regional segment initiatives. Identify, participate, and drive system and process improvements Be accountable for performance metrics through identifying gaps, root causes and action plans. Communicate timelines to resolve issues Ensure a Safe, Compliant, and Ethical Work Environment Maintain knowledge of and apply company and local safety, labour, and ethics policies Communicate requirements to applicable team members and external partners Oversee execution of mandatory training for direct reports Identify and resolve and / or report potential safety, security, and labour issues Ensure team adherence to SOX compliance and support audits Foster Well-being with consistent endeavour for CX&O efficiency gain from continuous streamlined / improved process. Minimum Qualifications

Bachelor’s degree on biz with proven experience on customer success / operation management role 5+ years of experience in customer success or operations management, facing external customers Strong analytical and problem-solving skills with strong biz and supply chain acumen Business Level English and Native Level Proficiency in one of the following Language (Mandarin, Korean, Japanese or Vietnamese). Mandarin is the most preferred Excellent interpersonal and communication skills Demonstrated ability to lead high-performing teams Preferred Qualifications

Master’s degree in business administration or related field or equivalent experience Experience with supply chain management Proven track record of implementing successful customer success strategies Familiarity with CRM software and data analysis tools Experience with Project Management About Micron Technology, Inc.

We are an industry leader in innovative memory and storage solutions transforming how the world uses information to enrich life for all. With a relentless focus on our customers, technology leadership, and manufacturing and operational excellence, Micron delivers a rich portfolio of high-performance DRAM, NAND, and NOR memory and storage products through our Micron and Crucial brands. Every day, the innovations that our people create fuel the data economy, enabling advances in artificial intelligence and 5G applications that unleash opportunities — from the data center to the intelligent edge and across the client and mobile user experience. To learn more, please visit micron.com / careers All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. To request assistance with the application process and / or for reasonable accommodations, please contact Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards. Micron does not charge candidates any recruitment fees or unlawfully collect any other payment from candidates as consideration for their employment with Micron. AI alert : Candidates are encouraged to use AI tools to enhance their resume and / or application materials. However, all information provided must be accurate and reflect the candidate\'s true skills and experiences. Misuse of AI to fabricate or misrepresent qualifications will result in immediate disqualification. Fraud alert : Micron advises job seekers to be cautious of unsolicited job offers and to verify the authenticity of any communication claiming to be from Micron by checking the official Micron careers website in the About Micron Technology, Inc.

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