Assistant Manager - AirFreight, Customer Service

Assistant Manager - AirFreight, Customer Service

Join to apply for the Assistant Manager - AirFreight, Customer Service role at DB Schenker

This position is responsible for overall team performance towards supports customers by providing helpful information, solutions while ensuring customers are satisfied with company’s products, services and features. The position also follows up actions and monitoring daily customer / operations related issues. Communicate effectively with internal and external customers and vendors. Cultivate and embrace LEAN way of management to ensure cost effective operations.

Job Responsibilities :

• Relaying extensive product information to customers.
• Express operations strategies and objectives to make sure that the department reaches its target and operates effectively.
• Developing long term plans to achieve the goals and objectives.
• Analyzing team performance through Key Performance Index (KPI)
• Check on the performance of the operations of both internal service providers and external service providers
• Supervising Day to day operation in the customer service department. Creating effective customer service procedure, policies and standards
• Ensuring all required milestones are being updated in timely and orderly manner
• Liaison with other Sections to preserve customer- oriented service towards customers
• Lead all problems solving needs through ability to identify problems and capability to evaluate the issue and define solution. Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
• Managing the operations cost and create cost effective customer service / operations team.
• Managing, evaluating and reporting on Customer Service / Operations activities. Maintaining accurate records and documenting all customer service activities and discussions.
• Provide training to new customer service coordinator
• Other necessary tasks assign by Superior

Job Specification :

Benefits :

To be considered for this position you must have valid rights to work and live in Malaysia

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