No longer accepting applications
Customer Service Team Lead - English
Teleperformance InternationalSelangorMalaysia, Selangor, Malaysia2 days ago
Job descriptionProvide mentorship, guidance and career development to members of your team. Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise. Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results. Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions. Identify actionable insights, suggest recommendations, and influence team strategy through effective communication. Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions.
Overview
We are looking for Customer Service Team Lead to join our team at Teleperformance Malaysia. In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.
Qualifications
- Bachelor Degree preferred.
- Proficiency in English (spoken and written).
- Significant experience in a complex fast paced environment.
- Minimum 2 years of prior relevant people management experience.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Excellent written and verbal communication skills.
- Passion for ensuring an excellent user experience.
Responsibilities
#J-18808-Ljbffr
Create a job alert for this search
Customer Service • SelangorMalaysia, Selangor, Malaysia
Related jobs
What You Will Deliver Deliver high quality customer service standards through timely and effective resolution of customer feedback.
Improve and innovate customer service procedures, policies, and st...Show moreLast updated: 30+ days ago
- Promoted
Business Consultant Team Lead (MY)
StoreHubKuala Lumpur, Kuala Lumpur, Malaysia Are you driven, results-oriented and a team player? With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful busin...Show moreLast updated: 30+ days ago
Team Lead, Customer Service
GoGoXKuala Lumpur, Kuala Lumpur, MYQuick Apply
- Promoted
Sales Team Lead
CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users.Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom...Show moreLast updated: 30+ days ago
- Promoted
- New!
Customer Service Team Lead - Malay
TeleperformanceKuala Lumpur, Kuala Lumpur, Malaysia In this role, you will act as a key support for our Customer Service team by sharing your expertise, providing guidance, and ensuring that performance standards are consistently met.Significant exp...Show moreLast updated: 15 hours ago
- Promoted
Team Lead, Customer Service
OKXhasKuala Lumpur, Kuala Lumpur, Malaysia At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving mill...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Lead
Talent RecruitKuala Lumpur, Kuala Lumpur, Malaysia English, based in Kuala Lumpur.Supervise the escalation teams (around 10 headcounts) daily functions, ensuring punctuality and compliance with organizational standards.
Handle critical customer issu...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Lead
Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia This range is provided by Agensi Pekerjaan JobScoper Sdn.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Lead, coach, and motivate a team of cus...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Lead - KL
TeleperformancePetaling Jaya, Selangor, Malaysia Significant experience in a complex fast paced environment.Minimum 2 years of prior relevant people management experience.
Strategic thinker with strong analytical and creative problem-solving skill...Show moreLast updated: 30+ days ago
- Promoted
Advisor I, Customer Service – Global English Travel project
ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia Job Title : Advisor I, Customer Service – Global English Travel project.The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet ...Show moreLast updated: 30+ days ago
- Promoted
Team Leader
Trip.comKuala Lumpur, Kuala Lumpur, Malaysia Regular Kuala Lumpur International Business Other Job ID : 5880.Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.
Group is a leading global travel service provider comprising of Tri...Show moreLast updated: 30+ days ago
- Promoted
Team Lead, Customer Service
Invoker LabsKuala Lumpur, Kuala Lumpur, Malaysia At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading crypto exchange, and the developer of OKX Wallet, giving mill...Show moreLast updated: 30+ days ago
- Promoted
Team Leader
GoGoVanKuala Lumpur, Kuala Lumpur, Malaysia Oversee the day-to-day operation of the center operation.Motivate frontline to improve performance.Ensure KPI is met with the guidelines and standard.
Identify existing and potential obstacles in CS...Show moreLast updated: 30+ days ago
- Promoted
- New!
Telesales Customer Service - English Speaker (Nov Intake)
STARTEKSelangorMalaysia, Selangor, Malaysia Telesales Customer Service - English Speaker (Nov Intake).KPIs set by the team leader or sales manager.Collaborate with internal teams.
Ability to handle calls with international clients and adapt t...Show moreLast updated: 15 hours ago
- Promoted
Customer Support Team Lead
SUSEKuala Lumpur, Kuala Lumpur, Malaysia Location : Kuala Lumpur, Malaysia.Our code, our culture, our opportunities.Leading open innovation without limits.SUSE is a global leader in innovative, reliable and secure enterprise open source so...Show moreLast updated: 30+ days ago
- Promoted
TikTok LIVE - Global Customer Service Lead, English Speaking
TikTokKuala Lumpur, Kuala Lumpur, Malaysia TikTok Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features.
The Livestream Team is committed to creating real-time interactive sce...Show moreLast updated: 30+ days ago
- Promoted
Team Lead, Customer Service
GoGoVanKuala Lumpur, Kuala Lumpur, Malaysia Deliver high quality customer service standards through timely and effective resolution of customer feedback.Improve and innovate customer service procedures, policies, and standards in line with t...Show moreLast updated: 30+ days ago
- Promoted
Customer Service Team Lead
HytechKuala Lumpur, Kuala Lumpur, Malaysia Hytech Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features.
Lead and motivate a team of customer service representatives to achiev...Show moreLast updated: 18 days ago
- Promoted
Business Consultant Team Lead (MY)
StoreHub Sdn Bhd, OneStoreHub Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia Are you driven, results-oriented and a team player?.With 17,000+ retailers and restaurants in over 15 countries, StoreHub is on a mission to enable everyone, big or small, to build successful busin...Show moreLast updated: 23 days ago