Trainer Manager (Need Experience)

Job Responsibilities

• Lead the Training team.
• Oversee end-to-end training operations including new hire onboarding, product / process training, and continuous learning.
• Design, review, and update training curriculum to align with client updates, product launches, and policy changes.
• Collaborate with Client, Operations, and Quality teams to identify skill gaps and implement effective training solutions.
• Manage, coach, and mentor Trainers to maintain consistent facilitation quality.
• Monitor training effectiveness through assessments, nesting performance, and post-training KPIs.
• Provide regular reports to internal management and client stakeholders on training outcomes and improvements.
• Drive learning innovation (gamification, e-learning, simulations) to keep training engaging and effective.
• Ensure compliance with client requirements, BPO standards, and data security protocols.

Job Requirements

Job Benefits

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