Trainer, CitiService Client Experience

Overview

We’re currently looking for a high caliber professional to join our team as Trainer, CitiService Client Experience (Internal Job Title : Customer Svc Intmd Analyst - C11 ) based in Penang, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future.

Responsibilities

• Deliver training to clients on usage of Citi's in-house digital platform - CitiDirect.
• Ensure new customers are installed and trained on all our suite of products.
• Cooperate with internal and external cross-functional partners to deliver superior client experience.
• Ensure training requests are executed timely and dealt within the given deadline.
• Adhere to process standards and execution in line with KPIs.

Qualifications

Job Details

Most Relevant Skills : Please see the requirements listed above.

Other Relevant Skills : For complementary skills, please see above and / or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and / or apply for a career opportunity, review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

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