Wellbeing Ambassador

JOB PURPOSE

Taylor’s Hostel Management believes in providing more than just a place to live but more importantly a place where residents feel at home. Through our integrated Resident Living Programme, we deliver a holistic living experience that addresses the emotional, physical, social and intellectual wellbeing of all our residents. Our model makes us a leader in the resident hostel management industry.

The Resident Experience and Welfare Team’s mission is to foster a resilient resident community by offering residents opportunities for personal growth and intellectual development through this programme. We envision our student residence as a vibrant community where residents feel safe, connected and belong.

The Wellbeing Ambassador plays a crucial role in supporting the overall well-being and satisfaction of residents at Taylor’s Residence. This position focuses on student support, fostering community engagement, and maintaining operational efficiency to create a safe and inclusive living environment. Key responsibilities include ensuring resident welfare, managing administrative duties, and promoting a vibrant community culture in alignment with the four pillars of well‑being : Physical, Social, Emotional, and Intellectual.

KEY RESULT AREAS / RESPONSIBILITIES

• Run proactive check‑ins for new residents; triage concerns; provide Psychological First Aid; maintain PDPA‑compliant notes.
• Apply validated screening signals (e.g., MHI‑5 pulses) to prioritise wellbeing of residents; track outcomes and close the loop.
• Ensure prompt response to student issues, addressing concerns immediately for high‑priority matters.
• Lead incident response (medical, conduct, distress) : document and report it to the Manager.
• Provide immediate support and resources during crises, including health emergencies, facility‑related incidents, and interpersonal conflicts.
• Ability and willingness to support students outside standard hours—​including evenings, weekends, and public holidays—on a rostered / on‑call basis as required.

Community Building :

Operational Efficiency

Administrative Duties

JOB SPECIFICATIONS

Requirements

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