Senior Manager - Quality Assurance (Operations)

Overview

Provide leadership and oversight of the QA function across multiple plants. Responsible for standardizing effective quality systems, ensuring quality compliance, driving performance improvements, and supporting plant QA teams in achieving quality objectives. Ensure effective execution of QA strategy and continuous performance improvement across all plants.

Responsibilities

• Provide strategic oversight for QA operations, ensuring standardized implementation of quality procedures and systems.
• Guide and monitor QA performance using KPIs to align with corporate goals and drive improvements through trend analysis.
• Ensure consistent QA processes : incoming / in-process / final inspections, validation, and lab testing.
• Provide oversight and support to plant QA teams on supplier-related issues : rejections, holds, and SCARs.
• Review and analyse supplier quality trends; escalate systemic issues to Procurement and QA (Central).
• Provide technical support in troubleshooting, RCA, corrective actions, and lab-related issues.
• Oversee validation and qualification protocol implementation; ensure cross-plant alignment.
• Support change controls including supplier changes, FMEA, and risk activities.
• Ensure implementation and tracking of CAPA, complaint handling, and audit readiness.
• Review and approve customer responses on complaints and product actions.
• Track plant complaints and identify recurring / systemic issues.
• Standardize QA documentation and audit practices to ensure compliance.
• Lead multi-plant audit readiness, support audit responses and closure.
• Coordinate with QA (Central) for updates, compliance, and harmonization.
• Facilitate plant communication and provide guidance on operational issues.
• Monitor QA-related costs and resource usage for operational efficiency.
• Manage performance appraisals, development plans, and succession for subordinates.
• Perform other duties as assigned by your superior

People / Stakeholder Management

Requirements

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