Senior Manager - Group Operations Underwriting

Senior Manager - Group Operations Underwriting – AIA Shared Services

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About The Role

To lead and support underwriting transformation initiatives across the allocated business units, focusing on automation, rule engine enhancement, and leveraging data and AI to improve operational efficiency and customer experience.

Responsibilities

• Simplify underwriting processes and enhance customer experience by improving rules, leveraging data, analytics, and innovation to reduce medical evidence requirements and increase new business take-up rates
• Improve rule precision and reduce manual referrals using analytics and historical data insights. Support the development and governance of core underwriting rules and standards
• Provide subject matter expertise (SME) for straight-through processing (STP) automation and operational efficiency projects. Guide business units in adopting new technologies and digital capabilities.
• Contribute to reinsurance strategy and maintain regional reinsurance relationships
• Work closely with Claims, Risk, and other technical functions to ensure alignment and integration of underwriting strategies
• Promote professional development within the Underwriting Community of Practice. Monitor and support business units in achieving operational targets and improving existing processes
• Guide business units in adopting new underwriting technologies and digital capabilities, ensuring alignment with strategic goals
• Apply strong data analytics and visualization skills to generate insights, support decision-making, and effectively communicate with stakeholders
• Partner with allocated business units to identify, track, and implement operational use cases that improve underwriting efficiency and overall process performance
• Work independently to drive allocated buy projects applying strong project management skills and collaborate for end-to-end closure of the projects

Job Requirements

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