Customer Service Coordinator - JB / KL, Malaysia

Overview

Customer Service Coordinator - JB / KL, Malaysia

This position holds the primary responsibility of providing comprehensive support to the System and Customer Service Department while delivering the utmost level of service to our esteemed customers. This role encompasses not only exceptional customer service provision but also efficient management of data entry and documentation tasks.

Responsibilities

• Achieve total client satisfaction by effectively coordinating all customer service matters
• Closely monitoring the quality of services provided by Convergint in the branch office
• Updating, logging, and filing customer service cases in the ERP system, as well as coordinating and resolving customer service events and after-sales services
• Proper handling of client documentations; handover packaging, service cards, handover confirmations, maintenance documents, confirmation slips, training templates etc.
• Coordinate projects according to schedule, economically and to client’s satisfaction
• Timely submission of required documentation
• Client RPM arrangement and timely delivery of RPM report
• Weekly report preparation & submission to CS Manager

Requirements

Interested candidates may send your updated resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.

We thank all applicants for your interest and regret to inform that only shortlisted candidates will be notified.

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